IT Systems Engineer

Newcastle Anglican; Newcastle City Council; On-site; AUD 15,000 - 17,000; Full time

Benefits offered by this job

Salary package

Career development

School fee discount

Flexible work

Parental leave

Community involvement

Fitness Passport

Employee assistance

Job summary

Newcastle Anglican is seeking an IT Systems Engineer to provide technical support and systems administration across the organisation, covering IT operations, digital platforms, cyber security and approved AI-enabled technologies. This is a permanent full-time role based in Newcastle Anglican's offices, with on-call duties as required.

You will work on upgrades, monitor patches, and escalate issues to senior staff as needed while developing expertise in focused areas and maintaining up-to-date

Qualifications

• Tertiary qualifications or certifications in IT disciplines.
• Proven experience delivering IT support services.
• Available to work on an on call roster.
• Knowledge of SQL Server, IIS, AD and other MS server technologies.
• Broad understanding of desktop applications, systems administration and networks.

Responsibilities

• Diagnose and resolve IT issues and escalate where needed.
• Participate in IT upgrades (hardware/software) and routine maintenance.
• Monitor OS, hardware and app updates; test and advise on implementation.
• Provide direct or escalated technical support from a central location.
• Develop and maintain specialist knowledge for supported products.
• Negotiate timelines with users and update progress during resolutions.
• Escalate complex issues to senior staff or vendors as required.
• Suggest process improvements to reduce support volume.

Skills

IT support

SQL Server

Active Directory

IIS

Networking

Windows Server

Documentation

On-call

Education

IT qualifications

Job description

The Opportunity

An exciting opportunity for a new IT Systems Engineer to join Newcastle Anglican. You will provide technical support and systems administration services across Newcastle Anglican, including IT operations, digital platforms, cyber security and approved artificial intelligence enabled technologies.

This is a Permanent Full Time vacancy.

Why work for us?

Benefits

Our people are the heart of what we do here at Newcastle Anglican. As a part of our team, you have access to the following great benefits:

• Salary Package a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight.


• Career and development opportunities


• Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools


• Flexible working options


• 14 weeks paid parental leave or 3 weeks paid partner leave.


• Give back to the community and the people we support.


• Access to Fitness Passport (over 800+gyms)


• Free access to our corporate Employee Assistance Program

What are we looking for?

• Undertaking problem diagnoses, correction and escalated support of organisation IT technologies and applications as required.


• Participating in IT upgrades (hardware and software) and other general maintenance tasks.


• Monitoring new releases and patches to operating systems, hardware and applications and making recommendations on implementation as well as testing strategies as required.


• Providing specialised direct and, if required, escalated technical support from a central location either by telephone, direct request or email.


• Developing and maintaining specialist knowledge and skill in focused area and in supported products and the products associated with supported products, as required.


• Negotiating timeframes for solution implementation with users and updating users on progress during problem resolution.


• Identifying more complex technical issues for escalation to more senior staff/external vendors and effectively using the pre-established escalation process.


• Escalating process or project improvements to relevant parties within the organisation in order to enhance the current use of products or reduce incoming support/call volume and keeping Management aware of potential areas for product, services and client education.

About you?

• Tertiary qualifications and or certifications in IT related disciplines


• Proven experience delivering IT support services


• Available to work on an on call roster


• Knowledge of SQL Server, IIS, Active Directory and other key Microsoft server technologies


• High level specialist knowledge of basic IT products/applications


• Broad understanding of common desktop applications, systems administration and network engineering


• A strong understanding of network protocols particularly TCP/IP and exposure to Wide Area Networks


• Microsoft Systems/desktop administration/management skills.


• Solid experience in writing policies and procedures and other support documentation

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For more information visit www.newcastleanglican.org.au or email the talent team at [e-mail]

Must have full working rights

No third party applications