Contract IT Support Specialist — Growth & Training

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Newcastle City Council; Hybrid; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Growth & Development

Family Friendly

Salary Packaging

Education Perks

Wellness Boost

Mental Health Support

Career Progression

Flexibility

Job summary

Newcastle Anglican is seeking an IT Support Specialist to provide frontline client service and support for IT operations across its agencies. You will manage infrastructure, maintain security, and adhere to IT policies and procedures from a central location.

The role is a maximum 12-month contract with opportunities for upskilling, professional development, and involvement in IT upgrades and training delivery to customers and staff.

Qualifications

• Tertiary qualifications or IT-related certifications.
• Current driver’s licence.
• A Working with Children check (clearance to work with children).
• A current NDIS check.
• National Police Check – Newcastle Anglican assesses relevance of outcomes.
• Microsoft 365 certifications.
• Knowledge of SQL Server, IIS, Active Directory and other MS server techs.
• Strong knowledge of basic IT products and applications.
• Demonstrated advanced problem analysis and problem solving.
• Broad understanding of desktop apps, systems administration and network engineering.
• Understanding of TCP/IP and WANs.
• Microsoft systems/desktop administration/management skills.
• Experience writing policies and procedures.

Responsibilities

• Provide direct and escalated IT support from a central location via phone, email or requests.
• Diagnose and fix IT issues; escalate where required.
• Participate in hardware and software upgrades and maintenance tasks.
• Monitor OS, hardware and apps for new releases and patches; advise on implementation.
• Develop knowledge of supported products and related tech.
• Negotiate timelines and update users during resolutions.
• Escalate complex issues per policy and liaise with vendors.
• Suggest process improvements to reduce ticket volumes and improve IT services.
• Document solutions and maintain liaison records in the knowledge base.
• Deliver customer training and attend relevant skill courses.
• Assist with IT procedures, policies, and vendor engagement.

Skills

Advanced problem analysis

Desktop applications

Network engineering

Policies & procedures writing

Education

IT-related qualification

Tools

Microsoft 365 certifications

SQL Server

IIS

Active Directory

Job description

Newcastle Anglican is seeking an IT Support Specialist to provide frontline client service and support for IT operations across its agencies. You will manage infrastructure, maintain security, and adhere to IT policies and procedures from a central location.

The role is a maximum 12-month contract with opportunities for upskilling, professional development, and involvement in IT upgrades and training delivery to customers and staff.