IT Systems Engineer — Flexible IT Ops & Security

Anglican Care; Newcastle City Council; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $611/fortnight

Career development opportunities

40% off school enrolment fees

Flexible working options

Parental leave: 14 weeks

Community involvement

Fitness Passport

Employee Assistance Program

Job summary

Newcastle Anglican is seeking an IT Systems Engineer to provide technical support and systems administration across the organisation, including IT operations, digital platforms, cyber security and AI-enabled technologies.

The role is a permanent full-time position with on-call duties. The successful candidate will manage SQL Server, IIS, Active Directory and other Microsoft server technologies while contributing to upgrades, security and documentation.

Qualifications

• Tertiary qualifications in IT or related certifications.
• Available to work on an on-call roster.
• Knowledge of SQL Server, IIS, Active Directory and other key Microsoft server technologies.
• High level specialist knowledge of common IT products/applications.
• Broad understanding of desktop applications, systems administration and network engineering.

Responsibilities

• Undertaking problem diagnoses, correction and escalated support of organisation IT technologies and applications.
• Participating in IT upgrades (hardware and software) and other general maintenance tasks.
• Monitoring new releases and patches to operating systems, hardware and applications and testing strategies.
• Providing specialised direct and escalated technical support from a central location via phone, direct request or email.
• Developing and maintaining specialist knowledge in supported products and associated products.
• Negotiating timeframes for solution implementation and updating users on progress.
• Identifying complex technical issues for escalation and using escalation processes.
• Escalating process or project improvements to enhance product usage and reduce support/call volume.

Skills

IT Troubleshooting

Documentation

On-call readiness

Education

Tertiary IT qualifications

Tools

SQL Server

IIS

Active Directory

Job description

Newcastle Anglican is seeking an IT Systems Engineer to provide technical support and systems administration across the organisation, including IT operations, digital platforms, cyber security and AI-enabled technologies.

The role is a permanent full-time position with on-call duties. The successful candidate will manage SQL Server, IIS, Active Directory and other Microsoft server technologies while contributing to upgrades, security and documentation.