IT Support Technician (Help Desk / Level 1-2)

ARCQ Talent; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Family-oriented work environment

Proximity to beach

Job summary

A technology staffing firm in Sydney is seeking an IT Support Technician for a hands-on, onsite role. The position involves providing Level 1-2 support for printers, Office 365, and internal IT systems. Ideal candidates will have Help Desk experience, strong communication skills, and be based near Matraville. Enjoy a family-oriented work environment with opportunities for career development just 5 minutes from the beach.

Qualifications

• Experience in Help Desk / IT support (Level 1-2).
• Strong customer service mindset.
• Valid driver's licence and Australian Permanent Residency.

Responsibilities

• Provide Level 1-2 IT support (printers, Office 365, networking, hardware).
• Manage internal IT systems: accounts, group policies, VOIP, servers.
• Support future MSP clients as their system admin.

Skills

Help Desk / IT support

Microsoft 365

Networking basics

Hardware troubleshooting

Strong communication skills

Job description

Overview

IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent. This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration. You’ll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.

Responsibilities

• Provide Level 1-2 IT support (printers, Office 365, networking, hardware).
• Handle break/fix: remote installs, drivers, scan-to-email/folder.
• Manage internal IT systems: accounts, group policies, VOIP, servers, NAS.
• Escalate to engineers/vendors when onsite fixes are needed.
• Support future MSP clients as their system admin.
• Lend a hand with warehouse/ops tasks (parts distribution, stock control).

What We’re Looking For

• Experience in Help Desk / IT support (Level 1-2).
• Exposure to Managed Print Services (ideal, not essential).
• Confident with Microsoft 365, networking basics, and hardware troubleshooting.
• Strong communication skills + customer service mindset.
• Based within a reasonable commute of Matraville, NSW.

Why Apply

• Family-oriented, secure work environment.
• Career development as the MSP side of the business grows.
• Onsite role - only 5 minutes from the beach

Applicants must hold Australian Permanent Residency / full working rights and a valid driver’s licence.