IT Support Technician

Urbis Ltd; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary continuance insurance

Parental leave (18 weeks)

Health & wellbeing programs

Mentorship by industry leaders

Annual training budget

Monthly morning teas

Regular social events

Job summary

Urbis Ltd in Brisbane seeks an IT Support Technician to provide Level 1–2 support across the National IT Helpdesk, reporting to the Service Desk Manager. You’ll troubleshoot hardware and software, assist with system upgrades, and promote technology literacy across the business.

The ideal candidate will have tertiary IT qualifications, experience with Office 365, ITIL, and Intune, and a collaborative mindset to support colleagues and optimise the Urbis client experience.

Qualifications

• Tertiary qualifications in Information Technology or equivalent.
• Experience in an Office 365 environment enhancing collaboration and productivity.
• Strong technical skills in desktop operating systems and hardware troubleshooting.
• Experience in IT support with direct colleague interaction; professional services experience is a plus.
• Experience with IT equipment, mainly Microsoft applications and server tools; Intune.
• Solid understanding of ITIL principles.

Responsibilities

• Provide Level 1 and Level 2 IT support to staff and the National IT Helpdesk.
• Promote the service desk brand with staff engagement across the business.
• Monitor and respond to requests via the Technology Service Desk.
• Support in hardware/software problem resolution and routine system upgrades.
• Assist in configuring and testing new systems and hardware.
• Promote technology literacy and coach users on Microsoft 365 tools, including Teams.

Skills

Office 365

ITIL

Desktop troubleshooting

Hardware support

Team collaboration

Education

Tertiary IT qualification

Tools

Office 365 admin portals

Intune

Microsoft Teams

Job description

The opportunity & how you will make an impact.

We are looking for a proactive and experienced IT Support Technician to join our Technology & Digital team in our Brisbane office. You will provide high-quality Level 1 and Level 2 support to staff across Urbis as part of our eight-person National IT Helpdesk.

The role will be supported by our experienced Service Desk Manager, as you proactively improve our colleague experience and help deliver "Simple & Easy" solutions.

As an IT Support Technician, every day is different! You'll make an impact by

• Promoting the service desk brand through customer-focused support and engagement with staff at all levels of the business.
• Monitoring and responding quickly and effectively to requests received through the Technology Service Desk.
• Being front and centre as the ‘go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office.
• Assisting in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
• Assisting in system upgrades, installing, configuring and testing new systems and hardware.
• Promoting technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required.

About you:

We look for talented people who are purpose-driven and thrive in high-performing, inclusive and collaborative environments. You'll work across teams to bring out the best in others whilst bringing new thinking and energy.

We know everyone is different and brings different strengths and passions with them. In addition to yours, we're keen to connect with you if you bring the following experiences and attributes:

• Tertiary qualifications in Information Technology, Computer Science or equivalent.
• Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred
• Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal)
• Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
• Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, Intune, and Laptops.
• Strong understanding of ITIL principles.

Why Urbis?

Urbis is committed to fostering an inclusive, flexible, and diverse work environment. We encourage applications from Aboriginal and Torres Strait Islander individuals and those returning to work after a career break. By joining us you will receive many benefits including:

• Salary continuance insurance, a generous 18 week parental leave policy, health & wellbeing programs and much more.
• Active mentorship by the best in the business, development of career goals and support in achieving them.
• Investment in ongoing training with all employees provided with an annual training budget.
• Monthly morning teas and regular social events to celebrate professional and personal wins.

Across all our sectors, you will play a part in shaping cities and communities. Bring your spark, and shape futures your way.

Urbis is a multidisciplinary urban consultancy, where bright minds are empowered to transform cities and communities around the world.

We care about performance, and we care about our people. Our high-performing, inclusive culture encourages collaboration across disciplines, challenging us to think bigger and push boundaries. As one team.

Here, you’ll find the opportunity to make a real difference. Leading positive change and leaving a positive legacy. Together, we’re building more liveable cities and better futures for our communities.

Urbis is a multidisciplinary urban consultancy, where bright minds are empowered to transform cities and communities around the world.

We care about performance, and we care about our people. Our high-performing, inclusive culture encourages collaboration across disciplines, challenging us to think bigger and push boundaries. As one team.

Here, you’ll find the opportunity to make a real difference. Leading positive change and leaving a positive legacy. Together, we’re building more liveable cities and better futures for our communities.

Urbis is a multidisciplinary urban consultancy, where bright minds are empowered to transform cities and communities around the world.

We care about performance, and we care about our people. Our high-performing, inclusive culture encourages collaboration across disciplines, challenging us to think bigger and push boundaries. As one team.

Here, you’ll find the opportunity to make a real difference. Leading positive change and leaving a positive legacy. Together, we’re building more liveable cities and better futures for our communities.

What can I earn as an IT Support Technician