IT Support Technician

Urbis; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary continuance insurance

18 weeks parental leave policy

Annual training budget

Mentorship and career development

Regular social events

Job summary

Urbis is seeking an IT Support Technician to join the Technology & Digital team in our Brisbane office. You will provide high-quality Level 1 and Level 2 support to staff as part of our eight-person National IT Helpdesk.

Under the guidance of the Service Desk Manager, you will proactively improve the staff experience and help deliver simple and easy technology solutions. Daily tasks vary—from troubleshooting hardware to supporting Microsoft 365 and collaboration tools.

Qualifications

• Degree or tertiary qualification in Information Technology or Computer Science or equivalent.
• Experience in an Office 365 environment and familiarity with Teams is preferred.
• Strong technical troubleshooting skills across desktop OS, software installs, and peripherals.
• Experience working in an IT support role with direct staff interaction.

Responsibilities

• Provide Level 1 and Level 2 IT support to staff across Urbis.
• Monitor and respond to requests via the Technology Service Desk.
• Be the go-to in-office for Microsoft Teams rooms and new technologies.
• Assist with hardware/software problems and system upgrades.
• Configure and test new systems and hardware.
• Promote technology literacy and use of Urbis Collaboration tools.

Job description

Urbis is more than just a consultancy. We are a multidisciplinary urban consultancy, inspiring and creating solutions for our ever-changing world. We empower our brightest minds with opportunities to push boundaries, collaborate and deliver exceptional, creative solutions for our clients and each other.

If you're looking to make transformational impact in our cities and communities, we're keen to meet you.

We pride ourselves on empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and create positive impact, while gaining enviable industry experience and broad exposure to the most exciting work.

The opportunity & how you will make an impact.

We are looking for a proactive and experienced IT Support Technician to join our Technology & Digital team in our Brisbaneoffice. You will provide high-quality Level 1 and Level 2 support to staff across Urbis as part of our eight-person National IT Helpdesk.

The role will be supported by our experienced Service Desk Manager, as you proactively improve our colleague experience and help deliver “Simple & Easy” solutions.

As an IT Support Technician, every day is different! You'll make an impact by

• Promoting the service desk brand through customer-focused support and engagement with staff at all levels of the business.
• Monitoring and responding quickly and effectively to requests received through the Technology Service Desk.
• Being front and centre as the ‘go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office.
• Assisting in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
• Assisting in system upgrades, installing, configuring and testing new systems and hardware.
• Promoting technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required.

About you:

We look for talented people who are purpose-driven and thrive in high-performing, inclusive and collaborative environments. You'll work across teams to bring out the best in others whilst bringing new thinking and energy.

We know everyone is different and brings different strengths and passions with them. In addition to yours, we're keen to connect with you if you bring the following experiences and attributes:

• Tertiary qualifications in Information Technology, Computer Science or equivalent.
• Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred
• Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal)
• Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
• Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, Intune, and Laptops.
• Strong understanding of ITIL principles.

Why Urbis?

Urbis is committed to fostering an inclusive, flexible, and diverse work environment. We encourage applications from Aboriginal and Torres Strait Islander individuals and those returning to work after a career break. By joining us you will receive many benefits including:

• Salary continuance insurance, a generous 18 week parental leave policy, health & wellbeing programs and much more.
• Active mentorship by the best in the business, development of career goals and support in achieving them.
• Investment in ongoing training with all employees provided with an annual training budget.
• Monthly morning teas and regular social events to celebrate professional and personal wins.

Across all our sectors, you will play a part in shaping cities and communities. Bring your spark, and shape futures your way.

We look forward to receiving your application and discovering how you can contribute to our team!