IT Support Specialist: Onsite & Remote, Career Growth

Lorna Jane Pty; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday off

Career growth opportunities

Job summary

Arsenault Oceania is seeking an IT Support Specialist to provide on-site, desk-side and remote support for end users in Newcastle. You will deploy, refresh PCs, manage IT assets and assist with server, network, and telephony infrastructure.

The role requires recent IT degree and strong communication skills. You will work with ITIL processes and collaborate with local and global teams to improve service delivery and end-user satisfaction.

Qualifications

• Recent IT degree or equivalent.
• Experience with Windows 10 and Office 365 helpful.
• Strong communication and customer service mindset.

Responsibilities

• Provide full onsite/desk side and remote support to end users for IT issues and service requests; image, deploy, upgrade and refresh PCs and manage IT assets.
• Administrate and resolve incidents assigned to local on-site support.
• Support server, network and telephony infrastructure; collaborate with global teams.

Skills

Windows 10

Mobile support

Office 365

Outlook

Troubleshooting

Communication

Education

Recent IT degree

Job description

Arsenault Oceania is seeking an IT Support Specialist to provide on-site, desk-side and remote support for end users in Newcastle. You will deploy, refresh PCs, manage IT assets and assist with server, network, and telephony infrastructure.

The role requires recent IT degree and strong communication skills. You will work with ITIL processes and collaborate with local and global teams to improve service delivery and end-user satisfaction.