IT Support Specialist — Cloud Tech & Clinician Enablement

Eliassen Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Physio Inq, a leading Australian Allied Health organisation, seeks an IT Support Specialist to be the first point of contact for technology across the business. You’ll manage requests, troubleshoot issues, and coordinate onboarding/offboarding to keep teams connected and productive.

You will work with internal stakeholders and external partners to maintain a seamless technology experience for clinicians and staff nationwide, across Windows, macOS, and Microsoft 365 environments.

Qualifications

• Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training.
• Networks with senior internal and external personnel in own area of expertise.
• Good judgment in selecting methods and techniques for obtaining solutions.
• Knowledge of basic computer hardware and software.
• Familiarity with desktop and server operating systems.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

Responsibilities

• Field incoming help requests from end users in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

Customer service

Problem solving

Communication skills

Time management

Remote support

Education

Associate's degree or equivalent

Two-year college/technical school degree

Tools

Microsoft 365

Entra ID

Job description

Physio Inq, a leading Australian Allied Health organisation, seeks an IT Support Specialist to be the first point of contact for technology across the business. You’ll manage requests, troubleshoot issues, and coordinate onboarding/offboarding to keep teams connected and productive.

You will work with internal stakeholders and external partners to maintain a seamless technology experience for clinicians and staff nationwide, across Windows, macOS, and Microsoft 365 environments.