Information Technology Support Specialist

Physio Inq Pty; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Physio Inq is seeking an IT Support Specialist to be the first point of contact for technology support across the business. You'll manage requests, troubleshoot issues, coordinate onboarding and offboarding, and ensure teams stay connected and productive.

Join a growing national Allied Health organisation and help deliver a seamless technology experience for clinicians and staff. This role offers exposure to modern cloud-based tools, ongoing learning, and the chance to contribute to security

Qualifications

• 1-3 years' experience in an IT Support, Helpdesk or Service Desk role.
• Experience supporting Microsoft 365 environments (Exchange Online, Teams, SharePoint).
• Knowledge of Microsoft Entra ID, user account administration and licence management.
• Strong troubleshooting skills across Windows, macOS, mobile devices and connectivity issues.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and prioritise the day-to-day IT support queue.
• Provide first-level support across hardware, software, connectivity and user access issues.
• Troubleshoot Microsoft 365, Windows, macOS and mobile device issues.
• Manage user accounts, permissions and licences across Microsoft 365 and Entra ID.
• Coordinate technology onboarding and offboarding for employees.
• Prepare, issue and maintain laptops, mobile phones and technology assets.
• Escalate complex technical issues to external vendors and specialist providers.
• Maintain accurate records, documentation and support procedures.
• Assist with IT projects, system enhancements and technology rollouts.
• Support information security initiatives and technology compliance activities.

Skills

Customer service

Problem solving

Communication

Time management

Prioritization

Tools

Microsoft 365

Entra ID

Remote desktop tools

Job description

IT Support Specialist

Help empower one of Australia's leading Allied Health organisations through exceptional technology support.

At Physio Inq, we believe that employees come first, clients deserve an incredible experience, and referrers are treated like royalty. Technology plays a critical role in delivering on that promise, and we're looking for an IT Support Specialist who is passionate about helping people, solving problems, and keeping our teams connected and productive.

This is an exciting opportunity to join a growing national organisation where you'll be more than just a helpdesk resource. You'll be a trusted partner to our teams, supporting the technology that enables our clinicians and support staff to make a genuine difference in people's lives every day.

Why Join Physio Inq?

• Be part of one of Australia's leading Allied Health organisations
• Work within a values-driven, people-first culture
• Exposure to a modern cloud-based technology environment
• Varied role across support, onboarding, systems administration and projects
• Opportunity to contribute to technology improvements and business initiative
• Work with a collaborative and supportive national team

About the Role

As our IT Support Specialist, you'll be the first point of contact for technology support across the business. You'll manage support requests, troubleshoot technical issues, coordinate onboarding and offboarding activities, and ensure our employees have the tools and support they need to succeed.

You'll work closely with internal stakeholders and external technology partners, helping maintain a seamless technology experience across our national workforce.

Key Responsibilities

• Manage and prioritise the day-to-day IT support queue
• Provide first-level support across hardware, software, connectivity and user access issues
• Troubleshoot Microsoft 365, Windows, macOS and mobile device issues
• Manage user accounts, permissions and licences across Microsoft 365 and Microsoft Entra ID
• Coordinate technology onboarding and offboarding for employees
• Prepare, issue and maintain laptops, mobile phones and technology assets
• Escalate complex technical issues to external vendors and specialist providers
• Maintain accurate records, documentation and support procedures
• Assist with IT projects, system enhancements and technology rollouts
• Support information security initiatives and technology compliance activities

What We're Looking For

You are someone who genuinely enjoys helping people and can confidently translate technical information into practical solutions for non-technical users.

You'll bring:

• 1-3 years' experience in an IT Support, Helpdesk or Service Desk role
• Experience supporting Microsoft 365 environments, including Exchange Online, Teams and SharePoint
• Knowledge of Microsoft Entra ID, user account administration and licence management
• Strong troubleshooting skills across Windows, macOS, mobile devices and connectivity issues
• Experience providing support remotely via phone, email and remote desktop tools
• Excellent organisational skills and the ability to manage competing priorities
• Strong written and verbal communication skills
• A proactive approach with strong follow-through and problem-solving abilities