IT Support Officer: Level 1–2 Helpdesk & Systems

MELGRAND PRECAST PTY LTD; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

MELGRAND PRECAST PTY LTD is seeking a proactive IT Support Officer to deliver Level 1–2 support across our national operations. In this hands‑on role, you’ll manage helpdesk requests, diagnose issues with hardware, software, and connectivity, and ensure our teams have the tools and support they need to operate effectively.

You will support intranet, workforce management, booking and ticketing systems, maintain documentation, and assist with IT projects, testing, rollout activities, and

Qualifications

• Qualifications in Information Technology or a related discipline.
• Relevant ICT customer support experience.
• Experience providing Level 1–2 support across hardware, software and end‑user devices.
• Strong troubleshooting skills and clear, user‑focussed communication.
• Understanding of basic networking and end‑user technology support.

Responsibilities

• Provide Level 1–2 technical support to users, diagnosing and resolving hardware, software, system and connectivity issues.
• Manage helpdesk requests from initial diagnosis through to resolution or escalation.
• Support intranet, workforce management, booking platforms and ticketing systems.
• Maintain accurate records of incidents and solutions; update technical documentation.
• Assist with IT projects, system improvements, testing and rollout activities.

Skills

IT support (L1-L2)

Helpdesk

Customer service

Networking basics

Documentation

Troubleshooting

Education

IT qualification

Tools

Ticketing systems

Intranet

Remote Desktop (RDP)

Job description

MELGRAND PRECAST PTY LTD is seeking a proactive IT Support Officer to deliver Level 1–2 support across our national operations. In this hands‑on role, you’ll manage helpdesk requests, diagnose issues with hardware, software, and connectivity, and ensure our teams have the tools and support they need to operate effectively.

You will support intranet, workforce management, booking and ticketing systems, maintain documentation, and assist with IT projects, testing, rollout activities, and