It Systems Support Pro - Flexible, Impactful Tech Helpdesk

Respect Group Limited; City of Hobart; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Respect Aged Care in Hobart is seeking an experienced IT Systems Support Officer to join our IT Service Desk in Tasmania. This hands-on role covers Level 1 and Level 2 support for a diverse range of staff, residents and partners.

Reporting to the IT Support Manager, you will troubleshoot issues across desktops, networks and core systems, coordinate IT equipment procurement, and contribute to projects and process improvements while maintaining high service standards.

Qualifications

• Experience in IT service desk Level 1-2 support.
• Ability to troubleshoot desktops, networks and core systems.
• Coordinate IT equipment procurement and asset management.
• Contribute to IT projects and process improvements to maintain high service standards.

Responsibilities

• Provide Level 1-2 IT support for staff, residents and partners.
• Troubleshoot issues across desktops, networks and core systems.
• Assist in procurement and management of IT equipment and assets.

Skills

IT support

Desktop troubleshooting

Networking basics

Vendor coordination

Job description

Respect Aged Care is seeking an experienced IT Systems Support Officer to join our IT Service Desk in Tasmania. This hands-on role covers Level 1 and Level 2 support for a diverse range of staff, residents and partners.

Reporting to the IT Support Manager, you will troubleshoot issues across desktops, networks and core systems, coordinate IT equipment procurement, and contribute to projects and process improvements while maintaining high service standards.