IT Support Officer: Helpdesk & AV (8-Week Contract)
Charterhouse
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Benefits offered by this job
Job summary
Charterhouse is seeking a IT Support Technician for an 8-week contract in North Sydney. The role involves receiving, managing and triaging IT service requests, providing technical support and training to staff, students and visitors, and supporting IT hardware, software and AV services.
The ideal candidate has IT/CS qualifications, strong customer service skills, and experience with Windows 365, Apple, and AV technologies. WHV welcome, immediate start option available.
Qualifications
- Qualification in IT/Computer Science or equivalent.
- Strong customer service and communication skills.
- Experience providing IT support in a client-focused environment.
- Ability to work independently and in a team.
- Knowledge of Windows, Microsoft 365, PC and Apple technologies.
Responsibilities
- Receiving, managing and triaging IT service requests.
- Providing technical support, advice and training to staff, students and visitors.
- Supporting IT hardware, software and associated services.
- Troubleshooting and resolving incidents within agreed service levels.
- Monitoring networks, applications, systems and audio-visual services.
- Supporting Microsoft 365, Windows, Apple, mobile/BYOD and AV technologies.
- Assisting with hardware and software configuration, testing and installation.
- Contributing to continuous improvement and maintaining IT knowledge resources.
Skills
Education
Tools
Job description
Charterhouse is seeking a IT Support Technician for an 8-week contract in North Sydney. The role involves receiving, managing and triaging IT service requests, providing technical support and training to staff, students and visitors, and supporting IT hardware, software and AV services.
The ideal candidate has IT/CS qualifications, strong customer service skills, and experience with Windows 365, Apple, and AV technologies. WHV welcome, immediate start option available.
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