ICT Support Coordinator

RoundAbout Travel; Adelaide; In loco; AUD 62.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Back-office bonus

Descrizione del lavoro

RoundAbout Travel, part of Complex Travel Group, is seeking an ICT Support Coordinator based in Adelaide to support staff, manage IT setup, and assist the IT Manager with projects across our online brands. The role offers hands-on learning across systems, websites, and business applications and a 70/30 split between IT setup and general office tasks.

You will work with RingCentral, SaaS platforms and CRM tools, developing practical experience while growing with the business in a social,

Competenze

• Foundational knowledge of computer hardware, operating systems and common business software.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Interest in websites, applications and business systems.
• Methodical troubleshooting and problem solving.

Mansioni

• Provide friendly and responsive IT support to staff via phone, email and in person.
• Set up computers, user accounts, software and equipment.
• Troubleshoot hardware, software, network and application issues and escalate as needed.
• Support operating systems, SaaS platforms, websites and internal applications.
• Assist with staff onboarding/offboarding and access management.
• Monitor system health, updates and security alerts; document resolutions.

Conoscenze

Problem solving

Customer service

Communication

Learning mindset

Formazione

Degree in IT

Strumenti

RingCentral

CRM systems

Content management

SaaS platforms

Descrizione del lavoro

$62,000 – $72,000 per year + monthly bonus

Complex Travel Group is in its 17th year of trading as an online travel agency. We operate a number of niche brands selling premium airfares, tours, cruises and reward travel, including RoundAbout Travel, Flat Beds, QFlyer, Flat Beds Tour + Cruise, Y Premium and The Well Connected Traveller.

We pride ourselves on exceptional customer service and are one of Australia’s leading independent travel agencies.

We are seeking a motivated ICT Support Coordinator to work closely with our IT Manager and support the systems, networks, websites, applications and day-to-day technology needs of the business.

This is a hands‑on opportunity for someone who enjoys solving problems, helping people and learning new skills. Recent graduates and candidates starting their IT careers are encouraged to apply. We value curiosity, reliability and a willingness to learn, along with a desire to grow with the business over the long term.

The Opportunity

As our ICT Support Coordinator, you will provide day‑to‑day technical support to staff and assist the IT Manager with maintaining and improving our technology.

You will help keep our business systems reliable, secure and efficient, while gaining practical experience across a broad range of IT platforms and projects.

The role is approximately 80% IT set‑up and support, with around 20% general office support, which may include assisting with marketing, administration, reporting and other operational tasks.

You will receive guidance from the IT Manager and work alongside our IT team, building your skills and taking on more responsibility as your confidence grows.

Key responsibilities:

IT Set-up and Support

Provide friendly and responsive IT support to staff via phone, email and in person

Assist with setting up computers, user accounts, software and other equipment

Troubleshoot hardware, software, network and application issues, escalating more complex problems when needed

Support operating systems, SaaS platforms, websites, internal applications and our RingCentral cloud phone system

Assist with staff onboarding and offboarding, including equipment and account access

Help monitor system health, updates, backups and security alerts

Keep clear records of support requests, troubleshooting steps and resolutions

Provide practical guidance to staff on using software and business systems

Help identify opportunities to improve IT processes, workflows and automation

Websites, Systems and Applications

Assist with website testing, troubleshooting and basic content or technical updates

Support website functionality checks across our different brands

Help identify bugs, system errors or integration issues

Work with internal stakeholders and external providers where required

Support improvements to SaaS platforms, business tools and internal applications

General Office Support

Assist the marketing team with content management and deployment of online marketing activities where required

Assist the admin team with admin‑related tasks where required

Support reporting and internal documentation when needed

Keep up to date with the latest IT technologies, tools and trends

Complete ad hoc tasks as directed by the Managing Director, CEO or IT Manager

About You

You are practical, approachable and interested in how technology works. You enjoy helping people, take pride in following through on tasks and are comfortable asking questions when you need guidance.

Previous professional IT support experience is welcome but is not essential. Your experience may come from study, internships, personal projects, volunteering or helping others with technical problems.

We are looking for someone who wants to build a long‑term career with us and is willing to invest time in learning our systems and understanding the business.

Ideally, you will bring:

Foundational knowledge of computer hardware, operating systems and common business software

A basic understanding of networking concepts such as TCP/IP, DNS and DHCP

An interest in websites, applications and business systems

A methodical approach to troubleshooting and problem‑solving

Clear written and verbal communication skills

Strong attention to detail and a willingness to document your work

Good organisation, time management and prioritisation skills

The ability to work independently on assigned tasks and collaborate with others

A helpful, patient and customer‑focused attitude

A willingness to learn, accept feedback and follow issues through to resolution

A Certificate IV, diploma or degree in Information Technology, Computer Science or a related field would be beneficial. We also welcome applicants who can demonstrate relevant practical skills and self‑directed learning.

Experience using AI tools or AI‑assisted workflows for learning, troubleshooting, productivity or automation, with care taken to check results and protect business information

Exposure to SaaS platforms, CRM systems or other business applications

Experience with website testing, content management systems or hosting platforms

An interest in automation and process improvement

Experience in travel, e‑commerce or an online business environment

You must be Adelaide‑based and comfortable working primarily from our office. We value people who are reliable, proactive, positive under pressure and keen to contribute to a social, fast‑paced team environment.

Cultural fit is as important for you as it is for us.

Australian Working Rights

Applicants must have valid Australian working rights that allow them to undertake full‑time employment.

We welcome applications from Australian citizens, permanent residents and visa holders with sufficient remaining work rights to support an ongoing role. We are looking for someone who can grow with the business over the long term.

Please clearly detail your Australian working rights in your application. If you hold a visa, please include:

Your current visa type and subclass

Your visa expiry date or current period of stay

Any work restrictions, including limits on hours or employment with one employer

Whether you require employer sponsorship now or in the future

Australian citizens and permanent residents can simply state their status.

To summarise … why join us?

You will get access to …

A salary of $62,000 – $72,000 plus superannuation, depending on skills and experience

A back‑office bonus, currently approximately $300-400 per month

Monday to Friday working hours

A supportive IT team with opportunities to learn and develop

Practical experience across IT support, systems, websites, applications and business operations

Exposure to a growing online travel business with multiple brands

A fun, casual working environment

Friday drinks, social get‑togethers and plenty of office banter

We are a Monday to Friday business, so your nights and weekends are generally your own, apart from the rare urgent system or website issue.

Based at 99 Gawler Place, Adelaide, you will enjoy a convenient CBD office location and the opportunity to make a meaningful contribution to the business.