IT Support Lead — Elevate Service & Efficiency

Mazda; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company car and fuel card

New car discounts and discounted lease

17.5% annual leave loading

Weekend loan cars, uniform allowance,S

Onsite subsidised café and additional

Ongoing learning and development

Wellness programs

Job summary

Mazda Australia is seeking an IT Support Manager to lead a customer‑focused service desk and ensure reliable delivery of incidents, service requests and batch jobs. This on‑site Mulgrave role requires a Bachelor’s degree in IT, 3+ years leading a Support team, ITIL v3 certification, and broad technical knowledge across end‑user devices, networks and infrastructure.

You will manage vendors and stakeholders, drive continuous improvement, strengthen knowledge management and deliver high‑quality IT

Qualifications

• Bachelor’s degree in IT or related discipline (essential)
• At least 3 years’ experience leading a Support team
• Certification and experience in ITIL v3
• Broad technical knowledge across end‑user hardware and software, applications, mobility, networks and infrastructure
• Attention to detail, planning and organisation skills
• Vendor and stakeholder management skills
• Strong communication skills, including the ability to negotiate and influence stakeholders

Responsibilities

• Lead the Service Desk by overseeing incidents and service requests while continuously improving response and resolution times.
• Champion a customer‑first approach by delivering excellent support to both internal and external partners.
• Streamline processes, strengthen knowledge management and drive effective incident and problem resolution.
• Ensure the smooth and timely running of batch jobs and scheduled tasks.
• Foster a culture of continuous development by supporting the growth of the Support team.

Skills

Leadership

Vendor management

Stakeholder management

Communication

Education

Bachelor’s degree in IT

ITIL v3 certification

Tools

ITIL v3

Job description

Mazda Australia is seeking an IT Support Manager to lead a customer‑focused service desk and ensure reliable delivery of incidents, service requests and batch jobs. This on‑site Mulgrave role requires a Bachelor’s degree in IT, 3+ years leading a Support team, ITIL v3 certification, and broad technical knowledge across end‑user devices, networks and infrastructure.

You will manage vendors and stakeholders, drive continuous improvement, strengthen knowledge management and deliver high‑quality IT