IT Support Lead: Customer‑Focused Ops & Improvement

Mazda Australia; Melbourne; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Company car

Fuel card

Car discounts

Uniform allowance

Onsite café

Wellness programs

Learning & development

Weekend loan cars

Job summary

Mazda Australia is seeking an IT Support Manager to drive a customer-focused IT support function, oversee incidents and service requests, and improve response and resolution times. This full-time role is on-site at our Mulgrave office to foster collaboration across the business.

You will lead continuous improvement, strengthen knowledge management, and ensure reliable delivery of scheduled tasks and batch jobs. A Bachelor’s in IT, 3+ years’ leadership, and ITIL v3 are required.

Qualifications

• Bachelor’s degree in IT or related discipline is essential.
• Minimum 3 years leading a IT support or service desk team.
• Certification and experience in ITIL v3 is required.
• Broad technical knowledge across hardware, software, networks and infrastructure.

Responsibilities

• Lead the Service Desk and oversee incidents and service requests.
• Drive improvements to response and resolution times.
• Champion customer-first support for internal and external partners.
• Streamline processes and strengthen knowledge management.
• Ensure reliable running of scheduled tasks and batch jobs.

Skills

IT leadership

Incident management

Service requests

Vendor management

Stakeholder communication

ITIL v3

End-user support

Process improvement

Education

Bachelor's degree in IT

Tools

ITIL v3

Job description

Mazda Australia is seeking an IT Support Manager to drive a customer-focused IT support function, oversee incidents and service requests, and improve response and resolution times. This full-time role is on-site at our Mulgrave office to foster collaboration across the business.

You will lead continuous improvement, strengthen knowledge management, and ensure reliable delivery of scheduled tasks and batch jobs. A Bachelor’s in IT, 3+ years’ leadership, and ITIL v3 are required.