IT Support Engineer | Multi-Site Tech & Service

ALS Minerals - Geochemistry Services; City Of Swan; On-site; AUD 51,000 - 74,000; Full time

Job summary

ALS Minerals - Geochemistry Services in Malaga seeks an experienced IT Support Engineer to join the expanding IT team. You will maintain IT infrastructure, log and resolve helpdesk tickets, and ensure minimal downtime while delivering excellent end-user support.

The role is full-time and based on-site in Malaga, requiring hands-on experience with Windows Server, Active Directory, and Microsoft 365, plus deployment tools like Intune and Autopilot.

Qualifications

• Minimum of three years' hands on experience as an IT Support Technician, IT Support Engineer or in a similar IT support role.
• Experience providing IT support within a multi-site commercial environment.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with Microsoft Windows Server and desktop environments.
• Knowledge of Active Directory, Group Policy and Microsoft 365.
• Experience with Microsoft Intune, Windows Autopilot and device deployment.
• Exposure to virtualisation technologies, such as VMware or Hyper‑V, and backup tools such as Veeam.
• Understanding of networking fundamentals and infrastructure support.
• Experience managing vendors and external service providers.
• Strong communication skills and a customer‑focused approach.
• Ability to prioritise tasks, manage workloads and work independently.

Responsibilities

• Acting as the primary point of contact for IT support, logging and managing tickets through the helpdesk.
• Troubleshooting technical issues and escalating them when required to ensure timely resolution.
• Monitoring system outages and following incident management and communication protocols.
• Prioritising and managing incidents to minimise backlogs and business disruption.
• Deploying, maintaining and supporting end-user devices, including laptops, mobile phones and printers.
• Administering Active Directory, user accounts and access permissions.
• Supporting on-site infrastructure, including servers, networks, audiovisual equipment and conferencing tools.
• Managing IT assets, software licences and lifecycle processes.
• Maintaining backups, updates and system performance across IT environments.
• Contributing to IT projects, system improvements and process enhancements.

Skills

Troubleshooting

Customer service

Communication

Work independently

Prioritisation

Tools

Windows Server

Active Directory

Group Policy

Microsoft 365

Intune / Autopilot

VMware/Hyper-V

Veeam backup

Job description

ALS Minerals - Geochemistry Services in Malaga seeks an experienced IT Support Engineer to join the expanding IT team. You will maintain IT infrastructure, log and resolve helpdesk tickets, and ensure minimal downtime while delivering excellent end-user support.

The role is full-time and based on-site in Malaga, requiring hands-on experience with Windows Server, Active Directory, and Microsoft 365, plus deployment tools like Intune and Autopilot.