IT Support Engineer

Australian Laboratory Services Pty Ltd; City Of Swan; On-site; AUD 51,000 - 77,000; Full time

Job summary

Australian Laboratory Services Pty Ltd (ALS) is seeking an IT Support Engineer to join our growing IT team in Malaga. This full-time role focuses on maintaining and supporting our IT infrastructure, resolving issues, and delivering customer-focused IT support to keep operations running smoothly.

You will be the primary IT contact, handling tickets, troubleshooting, and coordinating with vendors. The role requires hands-on experience with Windows Server, Active Directory, 365, Intune and related

Qualifications

• Minimum of three years' hands-on IT support experience.
• Experience supporting IT in a multi-site commercial environment.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with Microsoft Windows Server and desktop environments.
• Knowledge of Active Directory, Group Policy and Microsoft 365.

Responsibilities

• Acting as the primary point of contact for IT support, logging and managing tickets through the helpdesk.
• Troubleshooting technical issues and escalating them when required.
• Monitoring system outages and following incident management and communication protocols.
• Prioritising and managing incidents to minimise backlogs and business disruption.
• Deploying, maintaining and supporting end-user devices including laptops, mobile phones and printers.
• Administering Active Directory, user accounts and access permissions.
• Supporting on-site infrastructure including servers, networks, AV equipment and conferencing tools.
• Managing IT assets, software licences and lifecycle processes.
• Maintaining backups, updates and system performance across IT environments.
• Contributing to IT projects, system improvements and process enhancements.

Skills

Windows Server

Active Directory

Group Policy

Microsoft 365

Intune

Windows Autopilot

VMware/Hyper-V

Veeam

Networking fundamentals

Vendor management

Customer service

Independent work

Tools

Microsoft Intune

Windows Autopilot

VMware

Hyper-V

Veeam

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

The role We are seeking a passionate and driven IT Support Engineer to join our growing IT team in Malaga. In this full-time role, you will play a key part in maintaining and supporting our IT infrastructure, helping to ensure seamless operations and minimal downtime. You’ll provide expert technical support, resolve IT issues and deliver outstanding customer service.

Your responsibilities will include:

• Acting as the primary point of contact for IT support, logging and managing tickets through the helpdesk
• Troubleshooting technical issues and escalating them when required to ensure timely resolution
• Monitoring system outages and following incident management and communication protocols
• Prioritising and managing incidents to minimise backlogs and business disruption
• Deploying, maintaining and supporting end-user devices, including laptops, mobile phones and printers
• Administering Active Directory, user accounts and access permissions
• Supporting on-site infrastructure, including servers, networks, audiovisual equipment and conferencing tools
• Managing IT assets, software licences and lifecycle processes
• Maintaining backups, updates and system performance across IT environments
• Contributing to IT projects, system improvements and process enhancements

The essentials

• A minimum of three years’ hands on experience as an IT Support Technician, IT Support Engineer or in a similar IT support role
• Experience providing IT support within a multi-site commercial environment
• Strong troubleshooting and problem-solving skills
• Hands-on experience with Microsoft Windows Server and desktop environments
• Knowledge of Active Directory, Group Policy and Microsoft 365
• Experience with Microsoft Intune, Windows Autopilot and device deployment
• Exposure to virtualisation technologies, such as VMware or Hyper-V, and backup tools such as Veeam
• A sound understanding of networking fundamentals and infrastructure support
• Experience managing vendors and external service providers
• Strong communication skills and a customer-focused approach
• The ability to prioritise tasks, manage workloads and work independently

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Learn more about what makes our workplace great here.