IT Support & Administration Officer

Natures Cargo; Ballarat; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Free on-site parking

Employee Assistance Program (EAP)

Job summary

Natures Cargo in Ballarat operates as a leading wholesale foodservice distributor with three sites across Victoria. We are seeking a people-focused IT Support & Administration Officer to join our team as a trusted support person for staff, delivering practical IT assistance and admin support.

You will manage laptops, devices, user accounts, onboarding/offboarding, asset registers, software updates, and roll out internal tools, while collaborating with departments to ensure data security and

Qualifications

• Previous experience in an IT support, helpdesk or systems administration role.
• Ability to work in a fast-paced environment and manage competing priorities.
• Confidence using Microsoft 365, with exposure to Pronto and SQL highly regarded.
• A proactive, team-focused approach and willingness to support others.
• Sound understanding of AI tools and their practical use in an IT role.
• Experience within foodservice, wholesale distribution, or food manufacturing.
• Knowledge of computer networking and user administration within a Microsoft Entra environment.
• Minimum of 5 years' experience in IT support role.

Responsibilities

• Act as the routine contact point, receiving and handling requests for IT support.
• Escalate complex or unresolved incidents or requests to the IT Lead.
• Demonstrate an understanding of high-quality data practices and comply with individual logon, access control and data security requirements for information systems.
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff.
• Support onboarding and offboarding processes from a tech setup perspective.
• Maintain IT asset registers, ensuring equipment is tracked and labelled.
• Assist with software updates, patching and system maintenance across the business.
• Support the rollout of new internal tools or platforms.
• Contribute to training, documentation and knowledge-sharing for internal stakeholders.
• Provide friendly, professional support to colleagues across all departments.
• Provide additional administrative support across internal teams as required.

Skills

IT support

Helpdesk

Systems administration

Microsoft 365

SQL

Pronto

Networking

Microsoft Entra

AI tools

Foodservice/wholesale experience

Tools

Pronto

SQL

Job description

Natures Cargo, an award-winning, family-owned and operated wholesale foodservice distribution company, has been a leader in the foodservice industry for over 40 years. Established in 1986, the business has grown from its humble beginnings to become one of Victoria’s leading foodservice distributors. With three distribution centres in Ballarat, Thomastown, and Traralgon, we proudly serve foodservice outlets across Metro and Regional Victoria.

Our extensive product range includes over 7,500 frozen, refrigerated, and dry goods sourced from more than 500 trusted suppliers. We provide a wide variety of food, beverages, and other essential products to restaurants, healthcare facilities, educational institutions, hotels, pubs, clubs, cafes, and all other food establishments.

Natures Cargo is seeking a people-focused IT Support & Administration Officer to join our team. You will be a trusted support person to our employees, someone who is approachable, collaborative, and passionate about helping others.

Key Responsibilities

• Act as the routine contact point, receiving and handling requests for IT support.
• Escalate complex or unresolved incidents or requests to the IT Lead.
• Demonstrate an understanding of high-quality data practices and comply with individual logon, access control and data security requirements for information systems.
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff.
• Support onboarding and offboarding processes from a tech setup perspective.
• Maintain IT asset registers, ensuring equipment is tracked and labelled.
• Assist with software updates, patching and system maintenance across the business.
• Support the rollout of new internal tools or platforms.
• Contribute to training, documentation and knowledge-sharing for internal stakeholders.
• Provide friendly, professional support to colleagues across all departments.
• Provide additional administrative support across internal teams as required.

To be successful in this position, you will possess the following skills & experience

• Previous experience in an IT support, helpdesk or systems administration role.
• Ability to work in a fast-paced environment and manage competing priorities.
• Confidence using Microsoft 365, with exposure to Pronto and SQL highly regarded.
• A proactive, team-focused approach and willingness to support others.
• Sound understanding of AI tools and their practical use in an IT role.
• Experience within foodservice, wholesale distribution, or food manufacturing.
• Knowledge of computer networking and user administration within a Microsoft Entra environment.
• Minimum of 5 years' experience in IT support role.

Personal Attributes

• Professional approach
• Ability to work under pressure.
• Excellent attention to detail
• Effective interpersonal and collaborative communication skills

Why Join Us?

• Staff discounts on over 6,000 product lines
• Be part of a well-established and respected brand in the food service industry
• Free on-site parking at all 3 sites
• Employee Assistance Program (EAP)

This position is available for an immediate start; therefore, interviews may commence before the application closing date.

Please note that this role may be subject to satisfactory reference and police checks, as a condition of employment.

Please note only applicants with valid working rights will be considered. We respectfully decline all applications through agencies.