IT Support & Administration Specialist

Natures Cargo; Ballarat; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Free on-site parking

Employee Assistance Program (EAP)

Job summary

Natures Cargo in Ballarat operates as a leading wholesale foodservice distributor with three sites across Victoria. We are seeking a people-focused IT Support & Administration Officer to join our team as a trusted support person for staff, delivering practical IT assistance and admin support.

You will manage laptops, devices, user accounts, onboarding/offboarding, asset registers, software updates, and roll out internal tools, while collaborating with departments to ensure data security and

Qualifications

• Previous experience in an IT support, helpdesk or systems administration role.
• Ability to work in a fast-paced environment and manage competing priorities.
• Confidence using Microsoft 365, with exposure to Pronto and SQL highly regarded.
• A proactive, team-focused approach and willingness to support others.
• Sound understanding of AI tools and their practical use in an IT role.
• Experience within foodservice, wholesale distribution, or food manufacturing.
• Knowledge of computer networking and user administration within a Microsoft Entra environment.
• Minimum of 5 years' experience in IT support role.

Responsibilities

• Act as the routine contact point, receiving and handling requests for IT support.
• Escalate complex or unresolved incidents or requests to the IT Lead.
• Demonstrate an understanding of high-quality data practices and comply with individual logon, access control and data security requirements for information systems.
• Manage the setup and configuration of laptops, mobile devices and user accounts for staff.
• Support onboarding and offboarding processes from a tech setup perspective.
• Maintain IT asset registers, ensuring equipment is tracked and labelled.
• Assist with software updates, patching and system maintenance across the business.
• Support the rollout of new internal tools or platforms.
• Contribute to training, documentation and knowledge-sharing for internal stakeholders.
• Provide friendly, professional support to colleagues across all departments.
• Provide additional administrative support across internal teams as required.

Skills

IT support

Helpdesk

Systems administration

Microsoft 365

SQL

Pronto

Networking

Microsoft Entra

AI tools

Foodservice/wholesale experience

Tools

Pronto

SQL

Job description

Natures Cargo in Ballarat operates as a leading wholesale foodservice distributor with three sites across Victoria. We are seeking a people-focused IT Support & Administration Officer to join our team as a trusted support person for staff, delivering practical IT assistance and admin support.

You will manage laptops, devices, user accounts, onboarding/offboarding, asset registers, software updates, and roll out internal tools, while collaborating with departments to ensure data security and