Frontline Operations Advancement Program

Australian Taxation Office; City of Burnie; On-site; AUD 66,000 - 73,000; Full time

Job summary

Australian Taxation Office in Australia is seeking Service Delivery Officers for the Frontline Operations Advancement Program. You will work in a scheduled contact centre, providing high-quality service to clients and supporting them in meeting tax, superannuation and registration obligations.

You will assist clients with debt management and process account activities via phone, paper, webchat, email and online portals.

Qualifications

• No formal qualifications specified in the job ad.

Responsibilities

• Interact with clients over the phone to support tax, superannuation and registration obligations.
• Assist clients with debt management and process account activities via multiple channels (phone, paper, webchat, email, portals).
• Apply policies and record outcomes accurately; show attention to detail and sound judgment.

Job description

Frontline Operations Advancement Program

• $66,274 - $73,452 + 15.4% super
• TAS - Burnie,TAS - Hobart,WA - Perth
• Ongoing opportunities with flexible working arrangements

We are seeking passionate, client focused individuals to join our Frontline Operations Advancement Program.

As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high-quality service to clients.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You’ll also assist clients with debt management and process account activities received through various channels, including phone, paper, webchat, email and online portals.

You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You’ll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

Program placements will be offered on an ongoing basis in Burnie, Hobart or Perth.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.

The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at [e-mail] or call 13 15 50 with details of your request and your preferred method of contact.