IT Services Leader: Drive Reliable Service Delivery

Techforce Recruitment; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Techforce Recruitment is seeking an experienced IT Services Manager to lead the IT Services team and drive service delivery excellence across the business. You will partner with the CIO and stakeholders to ensure reliable, responsive technology services aligned with business needs and regulatory requirements.

You will manage incidents, monitor performance, and deliver data-driven reporting while developing a high-performing, customer-focused team and driving continuous improvement across IT

Qualifications

• Experience leading an IT Services team in a large, complex environment.
• Proficiency with Jira Service Management to manage incidents and requests.
• Strong focus on service performance and data-driven improvements.
• Knowledge of data protection, compliance and cyber security practices.

Responsibilities

• Lead and develop the IT Services team to deliver high-performing, customer-focused service.
• Oversee end-to-end IT service delivery, performance, and SLAs.
• Manage incidents and outages with effective business communication.
• Provide reporting and insights to the CIO and stakeholders.
• Drive continuous improvement, vendor relationships, and resilience.

Skills

Leadership & management

Jira Service Management

Service performance mgmt

Systems implementation & integration

Communication skills

System installation & configuration

Data protection & compliance

Project management

Solutions-focused mindset

Education

Bachelor's degree in Computer Science / IT

Tools

Jira Service Management

Job description

Techforce Recruitment is seeking an experienced IT Services Manager to lead the IT Services team and drive service delivery excellence across the business. You will partner with the CIO and stakeholders to ensure reliable, responsive technology services aligned with business needs and regulatory requirements.

You will manage incidents, monitor performance, and deliver data-driven reporting while developing a high-performing, customer-focused team and driving continuous improvement across IT