IT Services Leader: Strategy, Security & Infrastructure

ETC Employment Training Community; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Above Awards and competitive salaries

Salary packaging to increase your take

Extra week of paid leave after 5 years

Flexible working arrangements

Working from home options

Paid day off for birthday / donor /社区

Job summary

ETC Employment Training Community is seeking an experienced and strategic technology leader to assume the role of Manager, Information Technology Services. You will lead ETC's technology operations, ensuring our infrastructure, workplace technology, cybersecurity and support services are reliable, secure and aligned to business needs.

Reporting to the Chief Customer & Digital Officer, you will lead a skilled team and work closely with managed service providers to deliver high-quality technology

Qualifications

• Extensive experience managing technology operations, including leading multidisciplinary teams and specialist service providers within a geographically dispersed organisation.
• Strong experience in technology service management, supplier management and continuous improvement.
• Demonstrated knowledge of infrastructure, cloud environments, networking, workplace technologies and cybersecurity operations.
• Proven ability to lead major incident responses, service recovery activities and stakeholder communications.
• Experience managing operational plans, budgets, risks, governance frameworks and performance reporting.
• Strong leadership, relationship-building and communication skills with the ability to work effectively across technical and business teams. Based on the leadership and relationship requirements of the position.
• A current National Police Check, NSW Working With Children Check and/or QLD Blue Card
• Current drivers licence and the ability to undertake occasional travel as required.

Responsibilities

• Leading and developing ETC's Information Technology Services team to deliver responsive, customer-focused technology services.
• Managing the delivery, support and continual improvement of infrastructure, workplace technology and IT service operations.
• Driving cybersecurity operations, including security monitoring, vulnerability management, access controls and incident response.
• Managing strategic technology partners, vendors and managed service providers to ensure service quality and value for money.
• Monitoring service performance, operational risks, customer experience and technology health while providing recommendations for improvement.
• Leading major incident management and service restoration activities while ensuring effective stakeholder communication.
• Managing operational budgets, technology planning and infrastructure lifecycle activities to support organisational priorities.
• Contributing as a member of the Digital Leadership Team to support strategic planning, innovation and organisational outcomes.

Skills

Technology leadership

IT operations management

Cybersecurity operations

Vendor management

Budget management

Stakeholder communication

Education

IT/Engineering/Business degree

ITIL certification

Cybersecurity certifications

Tools

ISO/IEC 27001 knowledge

Cloud environments

Networking

Job description

ETC Employment Training Community is seeking an experienced and strategic technology leader to assume the role of Manager, Information Technology Services. You will lead ETC's technology operations, ensuring our infrastructure, workplace technology, cybersecurity and support services are reliable, secure and aligned to business needs.

Reporting to the Chief Customer & Digital Officer, you will lead a skilled team and work closely with managed service providers to deliver high-quality technology