ICT Services Manager - Data-Driven IT & Customer Focus

City Beach; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Social drinks & pool Fridays

Birthday/work anniversary celebrations

Prezzee Gift Cards for milestones

40% team member discount

Employee Assistance Program

Health/wellbeing discounts

Job summary

City Beach seeks an ICT Services Manager to lead the IT Services Team and oversee end-to-end service delivery. You will drive performance, incident management, and continuous improvement across IT functions, ensuring reliable, customer-focused technology services.

You will partner with business leaders to align IT initiatives with City Beach objectives, while safeguarding data, security, and business continuity across the technology stack.

Qualifications

• Tertiary qualification in Computer Science/IT or related field.
• Strong leadership in IT services management in large, complex environments.
• Experience with data protection operations, compliance and legislation.
• Hands-on experience with system installation, configuration and analysis, networks and cloud computing.
• Excellent written and verbal communication across all business levels.
• Ability to manage multiple projects and conflicting timelines.

Responsibilities

• Lead IT Services Team and drive continuous improvement across IT functions.
• End-to-end management of IT services performance, SLAs, and customer experience.
• Manage IT incidents and outages with swift resolution and clear communication.
• Provide actionable reporting on service performance, issue resolution, and customer satisfaction.
• Engage with stakeholders to align IT services with business objectives.
• Protect infrastructure integrity with best practices in continuity, redundancy, and security.
• Establish and update internal IT procedures for efficiency and consistency.
• Identify resourcing gaps to ensure seamless team operation.
• Drive delivery of strategic goals within the technology department.

Skills

Leadership

Service performance management

Data analysis

Communication

Cloud computing

Networks

System installation

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Networks

Cloud computing

System configuration tools

Job description

City Beach seeks an ICT Services Manager to lead the IT Services Team and oversee end-to-end service delivery. You will drive performance, incident management, and continuous improvement across IT functions, ensuring reliable, customer-focused technology services.

You will partner with business leaders to align IT initiatives with City Beach objectives, while safeguarding data, security, and business continuity across the technology stack.