IT Services Engineer - Multi-Site Support
Richard Crookes Constructions
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Benefits offered by this job
Job summary
Richard Crookes Constructions is seeking an experienced IT Services Engineer to join our IT team in Sydney. You will provide Level 2 desktop, endpoint and Modern Workplace support to employees across RCC's offices and construction sites, working with Microsoft 365, Teams, Outlook, SharePoint and device management tools.
You will report to the Head of IT Service Delivery, tackling incidents with hands-on troubleshooting, collaborating with vendors, and helping improve our IT services and
Qualifications
- At least two years in IT Service Desk or Desktop Support.
- Strong troubleshooting across Windows devices and Microsoft 365 applications.
- Experience supporting employees across multiple locations, onsite troubleshooting preferred.
- Current Australian driver licence and Australian citizenship or permanent residency.
Responsibilities
- Provide Level 2 technical support across Windows endpoints, Microsoft 365, Teams and Office apps.
- Troubleshoot connectivity, VPN, Citrix and mobile-device issues remotely and on site.
- Act as escalation point for Level 1, ensuring tickets are documented and progressed.
- Support site deployments, moves, decommissions, audits and urgent onsite requests.
- Assist with new-starter tech setups and onboarding.
- Maintain and improve technical documentation and SOPs.
Skills
Education
Tools
Job description
Richard Crookes Constructions is seeking an experienced IT Services Engineer to join our IT team in Sydney. You will provide Level 2 desktop, endpoint and Modern Workplace support to employees across RCC's offices and construction sites, working with Microsoft 365, Teams, Outlook, SharePoint and device management tools.
You will report to the Head of IT Service Delivery, tackling incidents with hands-on troubleshooting, collaborating with vendors, and helping improve our IT services and
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