IT Services Engineer

Richard Crookes Constructions (RCC); Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Birthday Leave

U Days

Fitness Passport

Calm app

Recognition programs

Novated leasing

Career development

People-first culture

Job summary

Richard Crookes Constructions (RCC) is seeking an experienced IT Services Engineer to join our IT team. You’ll deliver Level 2 desktop, endpoint and Modern Workplace support across RCC offices and construction sites, balancing hands-on work with proactive problem solving.

Reporting to the Head of IT Service Delivery, you will troubleshoot Windows devices, Microsoft 365 apps, VPN and Citrix, and act as escalation point for Level 1 staff while building strong relationships with users.

Qualifications

• Two+ years in IT Service Desk, Desktop or Modern Workplace support.
• Strong troubleshooting across Windows & Microsoft 365.
• Experience with AD/Entra ID, Intune, MFA and remote-support tools.
• Experience supporting multi-location employees with on-site troubleshooting.

Responsibilities

• Provide Level 2 technical support across Windows endpoints, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers and mobile devices.
• Troubleshoot VPN, Citrix and network issues; remote and on-site.
• Act as escalation point for Level 1 analysts and document tickets clearly.
• Support onboarding and asset deployment; maintain documentation.

Skills

Windows devices

Microsoft 365

Active Directory/Entra ID

Intune

MFA

VPN/Citrix

Remote support tools

Communication

Education

IT degree

ITIL Foundation

Microsoft 365 certification

Endpoint Administrator

Azure certification

Entra certification

Tools

Intune

Entra ID

Azure

Active Directory

Job description

At Richard Crookes Constructions (RCC), we’ve earned a reputation for delivering high-quality projects with certainty. As our business continues to grow, we’re focused on meeting and exceeding the expectations of our clients and industry stakeholders.

We’re committed to building strong, long-term partnerships, and to achieve this, we need the very best construction talent to help us lead major projects.

Why Join RCC?

• Major Project Opportunities: Be part of landmark projects that will shape the future of the industry.
• Career Growth & Development: Access continuous training and development opportunities to elevate your career.
• Family Values: We prioritise a supportive and inclusive culture that values the individual and promotes well-being.
• A Thriving Business: Join a growing company with a strong portfolio, industry momentum, and long-term career potential.

Richard Crookes Constructions is a private, family‑owned construction company with a proud history spanning more than 45 years.

Our success is built on long‑term relationships, genuine collaboration and our people. We deliver complex and meaningful projects across a range of sectors, supported by a culture where people are valued, encouraged to grow and trusted to take ownership of their work.

We are proud to be Great Place to Work certified and recognised as one of Australia and New Zealand’s Inspiring Workplaces.

The opportunity

We are looking for an experienced and customer‑focused IT Services Engineer to join our IT team.

Reporting to the Head of IT Service Delivery, you will provide Level 2 desktop, endpoint and Modern Workplace support to employees across RCC’s offices and construction sites.

This is a hands‑on and varied position covering laptops, mobile devices, printers, meeting‑room technology, Microsoft 365, user access, endpoint configuration and standard business applications. You will also serve as an escalation point for our Level 1 team and help strengthen RCC’s technical capability through proactive support, practical problem‑solving and knowledge sharing.

The role will suit someone who enjoys getting out from behind the service desk, building relationships with users and taking ownership of technical issues through to resolution.

What you’ll be doing

• Provide Level 2 technical support across Windows endpoints, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, scanners, mobile devices and standard business applications.
• Troubleshoot application, access, connectivity, VPN, Citrix and mobile‑device issues both remotely and in person.
• Act as an escalation point for Level 1 analysts, ensuring tickets are progressed and clearly documented.
• Provide approachable, responsive support to employees across all levels of the business.
• Support project sites with technology establishment, office moves, decommissioning, audits and urgent onsite requirements.
• Assist with new‑starter technology setups and onboarding.
• Diagnose issues beyond documented steps, identify root causes and coordinate escalation to infrastructure, cyber, applications or external vendors.
• Support endpoint configuration, device deployment and software installation.
• Assist with asset lifecycle management, including equipment builds, returned‑device checks, redeployment readiness and accurate assignment records.
• Maintain and improve technical documentation, standard operating procedures, user guides and knowledge articles.
• Provide users with regular, clear updates while their requests are being resolved.
• Identify recurring issues and contribute to practical service improvements.

About You

You will bring a positive, solutions‑focused approach and genuinely enjoy helping people get the most from their technology.

To Be Successful, You Will Have

• At least two years’ experience in an IT Service Desk, Desktop Support, Modern Workplace Support or equivalent Level 1 and Level 2 technical support role.
• Strong troubleshooting skills across Windows devices and Microsoft 365 applications.
• Working knowledge of Active Directory or Entra ID, Intune, MFA and remote‑support tools.
• Experience troubleshooting basic network, internet, VPN and Citrix issues.
• The ability to investigate beyond standard troubleshooting steps, isolate root causes and identify the appropriate escalation pathway.
• Experience supporting employees across multiple locations, including hands‑on device deployment and onsite troubleshooting.
• Strong written and verbal communication skills.
• A calm and organised approach within a busy, fast‑paced environment.
• Good prioritisation, time management and attention to detail.
• A strong sense of ownership and accountability.
• The ability to work independently while contributing positively to the broader team.
• A current Australian driver licence.
• Australian citizenship or permanent residency.

A diploma or degree in IT will be highly regarded, as will ITIL Foundation, Microsoft 365, Endpoint Administrator, Azure or Entra certifications.

Experience within construction, engineering or another multi‑site or field‑based workforce environment would also be advantageous.

Why work with RCC?

At RCC, you will join a collaborative workplace where people are supported to perform at their best, develop their careers and make a genuine contribution.

Our Employee Benefits Include

• Birthday Leave
• U Days
• Fitness Passport
• Access to Calm
• Employee recognition programs
• Novated leasing options
• Learning and career‑development opportunities
• A supportive and people‑first team culture

Our Values Guide How We Work Every Day

• We take pride in our work.
• We do what we say.
• We value people.
• We work safely as a team.

If you are a capable and approachable IT professional who enjoys solving problems, supporting people and working across a varied technology environment, we would love to hear from you.

We value the knowledge, experience, and perspectives of First Nation peoples, and strongly encourage applications from First Nation candidates.

RCC has a Preferred Supplier Agreement (PSA) in place. We kindly request that no unsolicited CVs or candidate profiles be submitted by recruitment agencies.

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