IT Service Management

Osborne and Richardson; City of Brisbane; Hybrid; AUD 97,000 - 138,000; Full time

Job summary

Osborne Richardson is recruiting a Power Platform Service Coordinator to provide operational, governance and administrative coordination for the Power Platform Team. The role supports governance, environment management, onboarding, production deployment and ongoing operational responsibilities across Microsoft Power Platform, Copilot Studio and Dynamics 365 capabilities.

The role serves as the main liaison between business stakeholders, business developers and vendors, ensuring governance

Qualifications

• Experience in stakeholder engagement and governance.
• Strong coordination and organisational skills.
• Experience in governance, compliance, audit or operational administration.
• Reporting and dashboard development experience, including Power BI.

Responsibilities

• Act as primary coordination point between the Power Platform Team, business stakeholders, business developers and vendors.
• Assist stakeholders to navigate governance requirements, engagement processes, environment management standards and support pathways.
• Coordinate solution onboarding, governance reviews, production readiness assessments and platform deployment activities.
• Ensure governance documentation, support arrangements, approvals and Solution Catalogue records are completed and maintained.
• Coordinate and monitor deployment readiness processes and internal deployment checklists.
• Monitor compliance with platform governance standards, environment management requirements and operational procedures.
• Coordinate audit activities, governance reviews, compliance assessments and remediation actions.
• Assist with monitoring and reporting on environment governance activities, platform compliance outcomes, risks and metrics.

Skills

Stakeholder engagement

Coordination

Governance

Reporting

Power BI

Tools

Power Platform

Copilot Studio

Dynamics 365

Job description

Osborne Richardson are public sector recruitment specialists with over 30 years’ experience.

• To 22 Oct 2027
• $85/hr + Super
• Carseldine / Hybrid
• 1 November start
• Open to QLD residents only

Role focus: The Power Platform Service Coordinator provides operational, governance, engagement and administrative coordination services for the Power Platform Team, supporting the effective adoption, governance and management of Microsoft Power Platform, Copilot Studio and Dynamics 365 capabilities across the organisation.

The role acts as the primary coordination point between business stakeholders, business developers, vendors and the Power Platform Team, helping customers navigate platform governance requirements, engagement processes, environment management practices, solution onboarding, production deployment activities and ongoing operational responsibilities.

Working closely with platform specialists, solution owners, business representatives and governance stakeholders, the role ensures established governance, security, compliance and operational processes are followed, and that required approvals, documentation, audits, reporting and support arrangements are maintained.

Responsibilities:

• Act as the primary coordination point between the Power Platform Team, business stakeholders, business developers and vendors.
• Assist stakeholders to navigate Power Platform governance requirements, engagement processes, environment management standards and support pathways.
• Coordinate solution onboarding, governance reviews, production readiness assessments and platform deployment activities.
• Ensure required governance documentation, support arrangements, approvals and Solution Catalogue records are completed and maintained.
• Coordinate and monitor Power Platform deployment readiness processes and internal deployment checklists.
• Monitor compliance with platform governance standards, environment management requirements, support obligations and operational procedures.
• Coordinate audit activities, governance reviews, compliance assessments and remediation actions.
• Assist with monitoring and reporting on environment governance activities, platform compliance outcomes, risks and operational metrics.
• Maintain visibility of active and proposed solutions, governance activities, audit actions, risks, dependencies and operational priorities.
• Coordinate governance forums, operational reviews, stakeholder meetings and reporting activities.
• Develop and maintain dashboards, metrics and reporting relating to platform adoption, governance compliance, environment management, audit outcomes and service performance.
• Coordinate vendor engagement activities and assist vendors in meeting platform governance, security and operational requirements.

Experience:

• Stakeholder engagement and customer relationship management.
• Strong organisational and coordination skills.
• Governance, compliance, audit or operational administration experience.
• Reporting and dashboard development experience, including Power BI.
• Ability to coordinate multiple activities and competing priorities.
• Strong written communication and facilitation skills.
• Experience working in a business, technology, service delivery or operational environment.
• ICT governance and compliance experience.
• Vendor engagement experience.
• Experience supporting technology platforms or operational services

Thank you for your interest in this opportunity. We regret that, due to the volume of applications, we will not be able to repsond to all applicants.

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