IT Service Desk Specialist — First‑Line Support & Growth

CMC Markets; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Link Wentworth is hiring a Service Desk Support Officer in Sydney, based in West Ryde. The role is full-time (35 hours/week), office-based five days a week, delivering first-line IT support for internal staff.

You will handle Microsoft 365, Windows, devices, and network issues, manage accounts, and uphold ITIL-aligned incident management. Ideal candidates have at least 2 years in IT support, strong communication, and a customer-focused approach.

Qualifications

• Minimum 2 years in an IT Support, Help Desk, or Service Desk role.
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, SharePoint).
• Experience with Active Directory user administration.
• Familiar with IT ticketing systems such as ServiceNow or ManageEngine.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first point of contact IT support via phone, email, ticketing system, and face-to-face
• Troubleshoot and resolve Level 1 issues including Microsoft 365, Windows, devices, and network connectivity
• Manage user accounts, password resets, onboarding/offboarding, and access permissions
• Log, categorise, and prioritise incidents in line with SLA and ITIL practices
• Escalate complex issues to internal teams or external service providers as required
• Support hardware setup, deployment, and maintenance including laptops, mobile devices, and peripherals
• Maintain accurate records and contribute to knowledge base documentation
• Assist with IT asset management and equipment tracking processes.

Skills

IT support experience

Strong communication

Customer-focused

Tools

Microsoft 365

Active Directory

IT ticketing systems (ServiceNow, ManageEngine)

Job description

Link Wentworth is hiring a Service Desk Support Officer in Sydney, based in West Ryde. The role is full-time (35 hours/week), office-based five days a week, delivering first-line IT support for internal staff.

You will handle Microsoft 365, Windows, devices, and network issues, manage accounts, and uphold ITIL-aligned incident management. Ideal candidates have at least 2 years in IT support, strong communication, and a customer-focused approach.