Service Desk Engineer (Level 1/2) – IT Support

Ricoh; Ryde; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Purchased Leave Scheme

Job summary

Ricoh is seeking an experienced Service Desk Specialist to join our Technology & Innovation team in North Ryde. You will be the first point of contact for IT support, handling incidents and service requests from diagnosis through resolution to keep employees productive and connected.

You will work across a diverse technology landscape including M365, Windows 11, Intune, Entra ID, Active Directory, Dynamics 365, cloud platforms, and end-user devices.

Qualifications

• 3+ years in a service desk or EUC role within an enterprise or managed services environment.
• Strong experience supporting Microsoft 365 technologies and Windows environments.
• Experience with Intune, Autopilot and endpoint management solutions.

Responsibilities

• Deliver Level 1 and Level 2 IT support across hardware, software, applications and connectivity issues.
• Manage incidents and service requests through to successful resolution.
• Support Microsoft 365, Teams, SharePoint, Dynamics 365, Active Directory and Entra ID environments.
• Deploy and manage devices using Microsoft Intune and Windows Autopilot.
• Provide support across Windows, macOS, Android and iOS platforms.
• Manage user onboarding, offboarding, access provisioning and licence administration.
• Troubleshoot VPN, wireless networking and connectivity issues.
• Maintain IT asset records and documentation.
• Identify opportunities for service improvement, automation and operational efficiencies.
• Work collaboratively with internal stakeholders and technology vendors

Skills

Microsoft 365

Windows environments

ITIL practices

Customer service

Tools

Microsoft Intune

Windows Autopilot

Entra ID

Active Directory

VPN

Job description

Ricoh is seeking an experienced Service Desk Specialist to join our Technology & Innovation team in North Ryde. You will be the first point of contact for IT support, handling incidents and service requests from diagnosis through resolution to keep employees productive and connected.

You will work across a diverse technology landscape including M365, Windows 11, Intune, Entra ID, Active Directory, Dynamics 365, cloud platforms, and end-user devices.