Level 2 Service Desk Specialist - Windows & IT Support

Fujitsu; Sydney; On-site; AUD 65,000 - 90,000; Part time

Job summary

Fujitsu in Sydney seeks a Level 2 Service Desk Analyst to handle first-level IT support across multiple channels, document incidents, and coordinate with the Digital team. You will contribute to knowledge sharing and ensure timely resolution of issues.

The role requires strong Windows 11 expertise, excellent communication skills, and the ability to manage priorities while meeting SLAs. A 6-month contract offers hands-on exposure to NSW Government IT environments.

Qualifications

• Experience in a Service Desk, Help Desk, or ICT support role.
• Strong knowledge of Windows operating systems, especially Windows 11.
• Experience troubleshooting end-user hardware and software issues.
• Experience using Service Desk/ticketing systems.
• ITIL accreditation or willingness to obtain it.
• Ability to manage competing priorities while meeting SLAs.
• Excellent communication and customer service skills.

Responsibilities

• Provide responsive Level 1 Service Desk support in person and remotely.
• Diagnose and resolve hardware, software, Windows and connectivity issues.
• Log, update, managing and closing incidents and service requests within the ticketing system.
• Manage tickets in accordance with established SLAs and escalation procedures.
• Build, configure and test laptops in line with SOE requirements.
• Install and maintain standard user equipment, applications and IT tools.
• Support Windows 11 and associated end-user technologies.
• Assist with technology deployments, rollouts and testing activities.

Skills

Teamwork

Windows 11

Microsoft 365

Copilot

Communication

Problem solving

Prioritization

Confidentiality

ITIL awareness

Customer service

Education

IT qualifications

Job description

Fujitsu in Sydney seeks a Level 2 Service Desk Analyst to handle first-level IT support across multiple channels, document incidents, and coordinate with the Digital team. You will contribute to knowledge sharing and ensure timely resolution of issues.

The role requires strong Windows 11 expertise, excellent communication skills, and the ability to manage priorities while meeting SLAs. A 6-month contract offers hands-on exposure to NSW Government IT environments.