IT Service Desk Analyst — Flexible Work & Growth Path

Stratco (Australia) Pty Limited; Gold Coast City; Hybrid; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Holistic Wellness & Mental Health

Flexible Working Arrangements

Team Member Discounts

Professional Development & Career Grow

Competitive Remuneration

Positive Workplace Culture & Inclusion

Job summary

Stratco is seeking an IT Service Desk Analyst to be the first point of contact for users, resolving issues and maintaining productivity when technology falters. You will handle requests across Stratco sites, troubleshoot hardware, software, and network problems, and contribute to documentation and process improvements.

The role emphasizes customer service, collaboration, and safe, professional interactions, with travel to various Stratco sites as needed.

Qualifications

• Experience in an IT Service Desk, Helpdesk, Desktop Support, or similar technical support role.
• Applicable qualifications in an IT related discipline
• A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
• Highly developed time management, problem-solving and communication skills
• Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
• Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
• Knowledge of Windows desktop, Windows server environments including current and previous generations
• ITIL certification desirable

Responsibilities

• Manage and resolve helpdesk requests in a timely and effective manner
• Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
• Maintain asset records and relevant documentation
• Provide high level support to various industry and custom applications
• Understanding of change, problem and release management principles
• Develop checklists for typical problems, recommend procedure & controls for prevention
• Provide end user support to all Stratco sites nationally and internationally, some travel may be required
• Collaborate with team members, other business areas and projects as required
• Strict adherence to our critical safety rules & contributing to a safe working environment

Skills

IT Service Desk

Helpdesk

Desktop Support

Microsoft 365

Active Directory

Exchange

WAN/LAN

IP Networking

DHCP/DNS

Windows Server

Windows Desktop

ITIL

Education

IT-related qualification

Tools

Microsoft 365 Admin

Microsoft Server

Job description

Stratco is seeking an IT Service Desk Analyst to be the first point of contact for users, resolving issues and maintaining productivity when technology falters. You will handle requests across Stratco sites, troubleshoot hardware, software, and network problems, and contribute to documentation and process improvements.

The role emphasizes customer service, collaboration, and safe, professional interactions, with travel to various Stratco sites as needed.