IT Service Desk Analyst - Impactful Support & Growth

Stratco (Australia) Pty Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellness program

24/7 EAP

Flexible work arrangements

Team member discounts

Professional development & career grow

Job summary

Stratco is seeking an IT Service Desk Analyst who thrives on solving problems and delivering exceptional customer experiences. You will be the trusted first point of contact for users, turning frustrations into solutions and ensuring every interaction leaves a positive impression.

As Stratco’s face of IT, you’ll support customers across sites nationally and internationally, with some travel; you’ll contribute to asset records, change management, and security practices while maintaining a strong

Qualifications

• Experience in an IT Service Desk, Helpdesk, Desktop Support, or similar technical support role.
• Qualifications in an IT related discipline.
• Desire to deliver outstanding customer service and build professional relationships at all levels.
• Strong time management, problem-solving and communication skills.
• Experience configuring, administering Microsoft 365, Active Directory and Exchange.
• Knowledge of WAN/LAN, IP networking, DHCP/DNS and general networking principles.
• Knowledge of Windows desktop and Windows server environments (current and previous generations).
• ITIL certification desirable.

Responsibilities

• Manage and resolve helpdesk requests in a timely and effective manner.
• Troubleshooting network, hardware, software, printer, and mobile device issues.
• Maintain asset records and documentation.
• Provide high level support to various applications used across Stratco.
• Understand change, problem and release management principles.
• Develop checklists for typical problems and recommend procedures and controls.
• Provide end-user support to Stratco sites nationally and internationally; some travel may be required.
• Collaborate with team members and other business areas as required.
• Adhere to safety rules and contribute to a safe working environment.

Skills

IT Service Desk experience

Customer service orientation

Time management

Problem solving

Communication skills

Microsoft 365 administration

Active Directory

Exchange

WAN/LAN knowledge

Education

IT-related discipline

ITIL certification desirable

Tools

Microsoft 365

Active Directory

Exchange

Windows Server

Windows Desktop

Job description

Stratco is seeking an IT Service Desk Analyst who thrives on solving problems and delivering exceptional customer experiences. You will be the trusted first point of contact for users, turning frustrations into solutions and ensuring every interaction leaves a positive impression.

As Stratco’s face of IT, you’ll support customers across sites nationally and internationally, with some travel; you’ll contribute to asset records, change management, and security practices while maintaining a strong