IT Service Desk Analyst — Flexible Work & Growth

Centorrino Technologies Pty Ltd.; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Wellbeing programs

Learning opportunities through Western

Scholarships and grants

Résumé du poste

Western Health in Melbourne seeks a Service Desk Analyst to provide customer-focused IT support across Windows and Mac environments, Office 365, and networks. You will log requests, diagnose issues, and coordinate with ICT teams to ensure rapid incident resolution.

The role emphasizes SLA adherence, knowledge-base updates, and on-site support for onboarding new clients. This is a short-term contract with opportunity for extension.

Qualifications

• 1 year MSP or Service Desk experience preferred.
• ITIL/ITSM awareness or experience is desirable.
• Certifications in Microsoft 365 Fundamentals, VoIP, Azure, Windows/Mac OS, and Server management are advantageous.
• 2 years in a customer-facing role is desirable.

Responsabilités

• Provide first/second line IT support via phone, email, or portal.
• Diagnose incidents and requests and resolve or escalate per SLA.
• Document interactions in the ITSM system (Cherwell or ServiceNow).
• Collaborate with ICT teams and external vendors to resolve issues.
• Support Windows and Mac environments, Office 365, and network basics.
• Maintain knowledge bases and contribute to process improvements.
• Work on call rotations for after-hours coverage when required.
• Assist with on-site IT tasks and client onboarding as needed.

Connaissances

Customer service

Communication

Attention to detail

Problem solving

Time management

Organisation

Teamwork

Formation

Certificate III in Information Technology

Bachelor of Information Technology or similar

Outils

Microsoft 365 Fundamentals

VoIP

Azure

Windows OS

Mac OS

Microsoft Server

Cherwell

ServiceNow

Description du poste

Western Health in Melbourne seeks a Service Desk Analyst to provide customer-focused IT support across Windows and Mac environments, Office 365, and networks. You will log requests, diagnose issues, and coordinate with ICT teams to ensure rapid incident resolution.

The role emphasizes SLA adherence, knowledge-base updates, and on-site support for onboarding new clients. This is a short-term contract with opportunity for extension.