IT Service Desk Analyst - 12-Month Onsite Contract

Civiltest Pty; Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Repurpose It Pty in Botanic Ridge, near Melbourne, seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for IT support, delivering Level 1/2 assistance across hardware, software, and Microsoft 365, and ensuring tickets meet SLA targets.

Working on-site with occasional travel to other sites, you will join the ICT team and help improve service delivery while providing excellent customer service and proactive, solution-focused support.

Formación

• 3–5 years' experience in an IT Service Desk role.
• Experience with ManageEngine or a similar ITSM platform.
• Excellent customer service and communication skills.
• Well organised, proactive and solution-focused.

Responsabilidades

• Provide Level 1/2 IT support across hardware, software and Microsoft 365.
• Manage and resolve service desk tickets within SLA requirements.
• Support device deployment, onboarding and user set-ups.
• Manage mobile devices through Intune.
• Maintain IT assets and documentation.
• Liaise with external vendors on escalated issues.
• Assist with service desk improvements and reporting.

Conocimientos

IT service desk

ManageEngine

Customer service

Organization & initiative

Educación

Bachelor's degree in IT or CS

Herramientas

ManageEngine

Descripción del empleo

Repurpose It Pty in Botanic Ridge, near Melbourne, seeks a Service Desk Analyst for a 12-month contract. You will be the first point of contact for IT support, delivering Level 1/2 assistance across hardware, software, and Microsoft 365, and ensuring tickets meet SLA targets.

Working on-site with occasional travel to other sites, you will join the ICT team and help improve service delivery while providing excellent customer service and proactive, solution-focused support.