IT Service Desk Analyst

Relationships Australia; Adelaide; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Relationships Australia is seeking an IT Service Desk Analyst to join the Information Technology & Digital team in Adelaide. The role focuses on diagnosing and repairing hardware and software issues on servers and client PCs, while maintaining cloud infrastructure and core network services for RASA systems.

The ideal candidate will have Windows Server and Active Directory experience, asset management skills, and at least 2 years in IT.

Qualifications

• Diagnosis and repair of hardware and software issues on servers and client computers (in IT).
• Experience maintaining cloud infrastructure and related services (AWS, storage, network).
• Root-cause analysis to reduce recurring technical problems.
• Managing hardware, licenses, warranties, and asset records.

Responsibilities

• Maintain cloud infrastructure and telecommunications infrastructure (AWS, IP PABX, WAN, LAN) for RASA systems.
• Oversee hardware and software asset management including acquisition, transfer and disposal.
• Deploy, configure and secure desktop and mobile devices within the network.
• Manage user access and maintain security levels across RASA systems.

Skills

Hardware troubleshooting

Cloud infrastructure

Active Directory

Windows 10/Server

Network basics

Education

Bachelor’s degree AQF Level 7 in IT/Networking/CS

Tools

AWS

PABX

SD-WAN

Firewall

Job description

• Full-time position ( 76 f ortnightly hours) available for immediate start on a 2-year contract.
• $75,000 p.a+ Super + Salary Packaging * (to increase your take home pay ).
• Located in Adelaide CBD.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages,backgroundsand abilities.To find outmoreabout RASA go to rasa.org.au .

Who we are looking for

We are seeking an IT Service Desk Analyst to join our Information Technology & Digital team.

To be successful in this role you will have:

• Experience in diagnosis and repair of hardware and software issues on servers and client computers.
• Experience maintaining cloud infrastructure (servers, storage, memory, etc.)
• Experience troubleshooting technical issues and performing root cause analysis to reduce instances of technical problems.
• Experience with managing hardware and minor software and asset management (licenses, warranties, etc.).
• Strong knowledge of Windows 10, Servers (2012 2016 2019) and have worked with and implemented key server technologies such as Active Directory, DHCP, DNS, File and Print
• Managing entire purchase of inventory related to hardware, software, and IT supplies.

It would be a bonus if you have:

• Bachelor’s degree (AQF Level 7) in IT, Networking or Computer Science or equivalent industry certification.
• 2-years or more, working experience in Information Technology (IT) role(s).
• Familiarity with telecommunications infrastructure (AWS, PABX, LAN, SD-WAN, Firewall).

What you will be doing

• Maintaining cloud infrastructure (servers, storage, memory, etc.) and telecommunications infrastructure (AWS, IP PABX, WAN, LAN) related to RASA systems in conjunction with RASA’s Managed Service Provider.
• Managing hardware and minor software and asset management (licenses, warranties, etc.). Undertaking maintenance and management of IT assets including their acquisition, transfer, and disposal.
• Managing the deployment, configuration and security of desktop and mobile devices.
• Managing the RASA network user access process, maintain network users & ensuring security levels are appropriately determined and reviewed.

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Prithi Pillay on 08 8330 3969.

Applications close Monday, 19 October 2026 at 5pm.

Please note that RASA is unable to offer employment sponsorship or support visa sponsorship applications for this position.