IT Service Desk Analyst

Entire; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Modern Microsoft cloud technologies

6 wellbeing days a year

South Melbourne office

Monthly morning teas

Supportive team environment

Job summary

Entire is seeking a proactive IT Service Desk Analyst to join our new in-house IT team in South Melbourne. You will be the first point of contact, providing Level 1 and Level 2 support across office sites and field teams.

You will troubleshoot across Windows 10/11 and Microsoft 365, manage tickets with Entra ID/AD, MFA, Intune, and collaborate with the IT Systems Engineer to improve services. A strong customer focus and good prioritisation are essential.

Qualifications

• Minimum 3 years' experience in an IT service desk or technical support role.
• Strong troubleshooting skills across Windows 10/11 and Microsoft 365.
• Experience with Microsoft Entra ID (or Active Directory), user administration and MFA.
• Experience using IT ticketing and service management systems.
• Sound understanding of basic networking, including Wi‑Fi, VPN, DNS and DHCP.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive, practical approach to problem-solving.
• Strong organisational skills and the ability to manage competing priorities.
• A positive attitude and willingness to learn and develop.
• A current driver's licence and willingness to occasionally travel to project sites.
• Experience with Microsoft Intune, Azure Virtual Desktop, PowerShell or IT support within the construction or engineering industry would be highly regarded but is not essential.

Responsibilities

• Providing Level 1 and Level 2 IT support via In person, phone, email and Microsoft Teams
• Troubleshooting hardware, software, network and connectivity issues
• Managing IT support tickets, prioritising requests and ensuring timely resolution
• Configure, deployment and maintenance of laptops, desktops, mobile devices and user accounts
• Supporting Microsoft 365 stack, including Outlook, Excel, Teams, SharePoint and OneDrive
• Managing user access, permissions and accounts through Microsoft Entra ID
• Assisting with device management through Microsoft Intune
• Supporting IT onboarding and offboarding for employees
• Escalating complex technical issues and working with the IT Systems Engineer to resolve them
• Maintaining IT documentation, asset registers and support procedures
• Supporting IT security practices and identifying opportunities to improve systems and processes

Skills

Windows 10/11

Microsoft 365

Entra ID / AD

MFA

IT ticketing systems

Networking basics

Communication

Prioritisation

Device management

Intune

Tools

Microsoft Entra ID

Active Directory

PowerShell

Microsoft Intune

Azure Virtual Desktop

Job description

Entire is a Tier 1 subcontractor delivering Mechanical and Fire Services, Prefab and Service & Maintenance across some of Australia's largest and most technically challenging projects.

With over 40 years in the industry and a growing workforce, we're continuing to invest in our people, technology and systems to support our operations.

We're looking for a proactive and customer-focused IT Service Desk Analyst to join our newly established in-house IT team.

This is a great opportunity for someone with a strong technical background who enjoys solving problems, supporting people and wants to develop their skills in a growing business.

The Role

Based at our South Melbourne office and reporting to the IT Manager, you'll be the first point of contact for IT support across our office, project sites and field service teams.

You'll provide Level 1 and Level 2 technical support, working closely with our IT Systems Engineer to resolve more complex issues and improve the way IT services are delivered across Entire.

This is a hands-on role that combines day-to-day troubleshooting, user support, device management and systems administration.

Key responsibilities include:

• Providing Level 1 and Level 2 IT support via In person, phone, email and Microsoft Teams
• Troubleshooting hardware, software, network and connectivity issues
• Managing IT support tickets, prioritising requests and ensuring timely resolution
• Configure, deployment and maintenance of laptops, desktops, mobile devices and user accounts
• Supporting Microsoft 365 stack, including Outlook, Excel, Teams, SharePoint and OneDrive
• Managing user access, permissions and accounts through Microsoft Entra ID
• Assisting with device management through Microsoft Intune
• Supporting IT onboarding and offboarding for employees
• Escalating complex technical issues and working with the IT Systems Engineer to resolve them
• Maintaining IT documentation, asset registers and support procedures
• Supporting IT security practices and identifying opportunities to improve systems and processes

About You

We're looking for someone who is approachable, organised and enjoys helping people, with the technical skills to confidently manage day-to-day IT support.

To be successful in this role, you'll have:

• Minimum 3 years' experience in an IT service desk or technical support role
• Strong troubleshooting skills across Windows 10/11 and Microsoft 365
• Experience with Microsoft Entra ID (or Active Directory), user administration and MFA
• Experience using IT ticketing and service management systems
• Sound understanding of basic networking, including Wi‑Fi, VPN, DNS and DHCP
• Excellent communication skills and the ability to explain technical issues to non-technical users
• A proactive, practical approach to problem-solving
• Strong organisational skills and the ability to manage competing priorities
• A positive attitude and willingness to learn and develop
• A current driver's licence and willingness to occasionally travel to project sites
• Experience with Microsoft Intune, Azure Virtual Desktop, PowerShell or IT support within the construction or engineering industry would be highly regarded but is not essential.

Why Join Entire?

• Join an established and growing business with over 40 years of industry experience
• Be part of a newly established in-house IT team with the opportunity to help shape how IT support is delivered
• Work with modern Microsoft cloud technologies and systems
• Opportunities for professional development, training and industry certifications
• Supportive team environment with exposure to a broad range of IT systems and projects
• Competitive salary package based on skills and experience
• South Melbourne office location
• Monthly morning teas and team meets
• 6 wellbeing days a year on us

Note: To be eligible to apply for this position you must be an Australian resident or have an appropriate Australian work visa.

Entire is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from female, mature age, veterans and indigenous applicants.