It Senior Business Analyst

Royal Flying Doctor Service of Australia; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging options

Competitive remuneration

Employee Assistance Program

Learning and development

Job summary

RFDS SA/NT is seeking an experienced IT Senior Business Analyst to join the Adelaide IT team. You will translate business requirements into technology solutions and collaborate with stakeholders across the organisation.

The role focuses on improving processes, data sharing and reporting while aligning with governance and security standards. You will develop requirements artefacts, support system implementations, and lead UAT, training and change activities to ensure successful technology

Qualifications

• Minimum two years' experience as a Business Analyst.
• Experience delivering IT business applications in Finance, HR, Payroll or Supply Chain.
• Strong analytical and requirements gathering skills.
• Experience developing user stories and supporting UAT.

Responsibilities

• Partner with stakeholders to gather, analyse and document requirements.
• Identify opportunities to improve processes and systems through technology and data.
• Champion data governance and data integration for reporting.
• Develop artefacts like process maps, requirements docs and designs.
• Support implementation of business systems ensuring governance and security alignment.
• Facilitate user acceptance testing, training workshops and change management.
• Act as liaison between business, project teams and technical specialists.

Skills

Business analysis

ERP

Data governance

Stakeholder engagement

Requirements gathering

Tools

ERP systems

Web/mobile tech

Job description

• Full-time permanent position located in Adelaide
• Attractive remuneration & salary packaging benefits

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our strategic direction places patients and communities at the heart of everything we do, supporting healthier and happier Australians no matter where they live. Our values of Care, Integrity, Collaboration and Innovation guide how we work, ensuring we deliver the highest standard of service and continue to improve outcomes for the communities we serve.

About this Opportunity

We are seeking an experienced IT Senior Business Analyst to join our Information Technology team in Adelaide. Reporting to the IT Services Manager, you will play a key role in translating business requirements into effective technology solutions that support organisational objectives and enhance business performance. In this role, you will:

• Partner with stakeholders across the organisation to gather, analyse and document business requirements and translate them into technical solutions.
• Identify opportunities to improve business processes, systems and applications through technology and data-driven improvements.
• Champion data governance, data integration and the principle of "enter data once" to improve information sharing and reporting.
• Develop business analysis artefacts including process maps, requirements documentation and solution designs.
• Support the implementation of business systems and applications, ensuring alignment with governance, privacy and security requirements.
• Facilitate user acceptance testing, training workshops and change management activities to drive successful adoption of new technologies.
• Act as a trusted liaison between business stakeholders, project teams and technical specialists to deliver outstanding business outcomes.

About You

You are a collaborative and solutions-focused Business Analyst with strong stakeholder engagement skills and a passion for improving business processes through technology. You thrive in complex environments, enjoy solving problems and can confidently communicate with both technical and non-technical audiences. You will bring:

• Minimum two years' experience as a Business Analyst working with ERP, modern web/mobile technologies or specialised business applications.
• Demonstrated experience delivering IT business applications across areas such as Finance, HR, Payroll or Supply Chain.
• Strong analytical, requirements gathering, process mapping and solution design capabilities.
• Proven experience developing user stories and supporting user acceptance testing activities.
• Ability to identify process improvement opportunities and develop business cases and recommendations.
• Strong stakeholder management skills with the ability to simplify complex concepts for diverse audiences.
• Experience facilitating workshops, education sessions and training programs that support successful technology adoption.
• Knowledge of project delivery methodologies and software development lifecycles.
• Experience within healthcare, aviation, ICT, engineering or other complex operational environments (Desirable)
• UX/CX design experience and understanding of privacy and regulatory requirements (Desirable)

Our Benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Competitive remuneration
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Opportunity to contribute to technology initiatives that support critical healthcare services across remote and regional Australia

Further Information

For a confidential discussion in relation to the position, please contact Robyn Lacey, People and Culture Business Partner via 0475 045 346

For a confidential discussion in relation to the recruitment process, please email [e-mail]

Applications close at 11:59pm on 30th September 2026

Please note, we reserve the right to appoint to the position before the published closing date.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander applicants are encouraged to apply.