IT Senior Business Analyst

Royal Flying Doctor Service SA / NT; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Competitive pay

Employee Assistance Program

Recognition programs

Learning & development

Tech initiatives impact

Job summary

Royal Flying Doctor Service South Australia / Northern Territory is seeking an experienced IT Senior Business Analyst to join our Adelaide IT team. You will translate business needs into effective technology solutions that enhance performance and governance across regional health operations.

You will collaborate with stakeholders to map processes, develop user stories and support UAT, training and change management for successful technology adoption.

Qualifications

• Minimum two years' experience as a Business Analyst with ERP, modern web/mobile tech or specialised applications.
• Experience delivering IT business applications across Finance, HR, Payroll or Supply Chain.
• Strong analytical, requirements gathering, process mapping and solution design capabilities.
• Experience developing user stories and supporting UAT activities.
• Ability to identify process improvements and develop business cases.

Responsibilities

• Partner with stakeholders to gather, analyse and document requirements and translate into tech solutions.
• Identify opportunities to improve business processes, systems and applications.
• Champion data governance, data integration and enter data once for reporting.
• Develop artefacts like process maps, requirements docs and designs.
• Support implementation of systems ensuring governance, privacy and security alignment.
• Facilitate UAT, training workshops and change management for adoption.
• Act as liaison between business, project teams and technical specialists.

Skills

Stakeholder engagement

Business analysis

Process mapping

Requirements gathering

Solution design

User stories

UAT facilitation

Change management

Data governance

Job description

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our strategic direction places patients and communities at the heart of everything we do, supporting healthier and happier Australians no matter where they live. Our values of Care, Integrity, Collaboration and Innovation guide how we work, ensuring we deliver the highest standard of service and continue to improve outcomes for the communities we serve.

About this Opportunity

We are seeking an experienced IT Senior Business Analyst to join our Information Technology team in Adelaide. Reporting to the IT Services Manager, you will play a key role in translating business requirements into effective technology solutions that support organisational objectives and enhance business performance.

• Partner with stakeholders across the organisation to gather, analyse and document business requirements and translate them into technical solutions.
• Identify opportunities to improve business processes, systems and applications through technology and data-driven improvements.
• Champion data governance, data integration and the principle of 'enter data once' to improve information sharing and reporting.
• Develop business analysis artefacts including process maps, requirements documentation and solution designs.
• Support the implementation of business systems and applications, ensuring alignment with governance, privacy and security requirements.
• Facilitate user acceptance testing, training workshops and change management activities to drive successful adoption of new technologies.
• Act as a trusted liaison between business stakeholders, project teams and technical specialists to deliver outstanding business outcomes.

About You

You are a collaborative and solutions-focused Business Analyst with strong stakeholder engagement skills and a passion for improving business processes through technology. You thrive in complex environments, enjoy solving problems and can confidently communicate with both technical and non-technical audiences.

• Minimum two years' experience as a Business Analyst working with ERP, modern web/mobile technologies or specialised business applications.
• Demonstrated experience delivering IT business applications across areas such as Finance, HR, Payroll or Supply Chain.
• Strong analytical, requirements gathering, process mapping and solution design capabilities.
• Proven experience developing user stories and supporting user acceptance testing activities.
• Ability to identify process improvement opportunities and develop business cases and recommendations.
• Strong stakeholder management skills with the ability to simplify complex concepts for diverse audiences.
• Experience facilitating workshops, education sessions and training programs that support successful technology adoption.
• Knowledge of project delivery methodologies and software development lifecycles.
• Experience within healthcare, aviation, ICT, engineering or other complex operational environments (Desirable).
• UX/CX design experience and understanding of privacy and regulatory requirements (Desirable).

Our Benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Competitive remuneration
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Opportunity to contribute to technology initiatives that support critical healthcare services across remote and regional Australia

Further Information

For a confidential discussion in relation to the position, please contact Robyn Lacey, People and Culture Business Partner via 04•• ••• 346

Applications close at 11:59pm on 30th September 2026

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander applicants are encouraged to apply.