End User Support Specialist

ALOIS Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Part time

Job summary

A technology solutions provider is seeking a motivated EUC Support Engineer in Melbourne, VIC. The ideal candidate has over 3 years of experience in desktop and end-user support, capable of providing Level 1 and Level 2 technical support, troubleshooting hardware and software issues. Responsibilities include managing user accounts in Active Directory and ensuring smooth IT operations for end users. A commitment to strong troubleshooting and customer service skills is essential for success in this role.

Qualifications

• 3+ years of experience in EUC / Desktop Support / IT Support.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Active Directory and basic networking concepts.

Responsibilities

• Provide Level 1 & Level 2 support to users via phone, email, remote, and onsite support.
• Troubleshoot issues related to Windows 10/11, MS Office 365, Outlook, Teams, and other business applications.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Skills

EUC / Desktop Support

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Customer Service Skills

Tools

ServiceNow

MS Office 365

Job description

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.

We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.

Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.

From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.

Job Title – EUC Support Engineer

Job Location – Melbourne, VIC

Experience – 3+ Years

Employment Type – Contract

Job Summary

We are looking for a motivated EUC Support Engineer with 3+ years of experience in desktop and end‑user support. The candidate will be responsible for providing Level 1 and Level 2 technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations for end users.

Key Responsibilities

• Provide Level 1 & Level 2 support to users via phone, email, remote, and onsite support
• Troubleshoot issues related to Windows 10/11, MS Office 365, Outlook, Teams, and other business applications
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts and permissions in Active Directory
• Support device management tools such as Intune or SCCM
• Perform device imaging, software installations, and patch updates
• Log and manage incidents using ITSM tools (ServiceNow or similar)
• Assist in hardware rollouts, upgrades, and office relocations
• Ensure SLA compliance and provide timely resolution

Required Skills

• 3+ years of experience in EUC / Desktop Support / IT Support
• Strong knowledge of Windows OS and Microsoft 365
• Experience with Active Directory and basic networking concepts
• Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
• Good troubleshooting and problem‑solving skills
• Strong communication and customer service skills

Stay Connected with us:

Learn more about ALOIS in Australia, visit our webpage ALOIS Australia

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EEO Statement:

ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.