IT Operations Lead — Own Tech, Support & Improvements

Rashi Joshi; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site parking

Job summary

Rashi Joshi is seeking an experienced IT professional to own its technology environment in a hands-on leadership role within a well-established professional services organisation. The role focuses on operational improvements, strong stakeholder communication and delivering robust end-user support.

You will act as primary IT operations contact, manage external providers, support practice management systems like Xero/MYOB and drive process improvements while maintaining excellent service levels in

Qualifications

• Experience supporting technology environments in professional services.
• Hands-on with Microsoft technologies, end-user computing and IT operations.
• Familiar with practice management platforms such as Xero or MYOB.
• Ability to prioritise in fast-paced, business-critical periods.
• Experience managing vendors and external service providers.
• Excellent communication across all business levels.

Responsibilities

• Acting as the primary point of contact for IT operations, support, and technology improvement initiatives.
• Providing high-quality end-user support across hardware, software and business-critical applications.
• Managing relationships with external IT providers and ensuring service delivery standards are met.
• Supporting and improving key practice management, accounting and business systems.
• Identifying opportunities to streamline processes, improve user experience and reduce support issues.
• Building trusted relationships with stakeholders and providing calm, effective support during busy operational periods.

Skills

IT operations

End-user computing

Microsoft tech

Vendor management

Communication skills

Tools

Xero

MYOB

Access APS/APM

Job description

Rashi Joshi is seeking an experienced IT professional to own its technology environment in a hands-on leadership role within a well-established professional services organisation. The role focuses on operational improvements, strong stakeholder communication and delivering robust end-user support.

You will act as primary IT operations contact, manage external providers, support practice management systems like Xero/MYOB and drive process improvements while maintaining excellent service levels in