IT Infrastructure & Cloud Support Specialist

Royal Australian Mint; Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

Royal Australian Mint in Canberra is seeking an IT professional to provide second/third level support for on-premises and cloud infrastructure within the IT Service Delivery team.

The role focuses on resolving complex ICT incidents, supporting services such as Entra ID, Exchange Online, OneDrive, Windows Defender, Purview, Teams, Intune, Active Directory, DNS, networks and storage, and may require occasional after-hours work to meet operational needs.

Qualifications

• Experience with enterprise IT environments.
• Knowledge of cloud services (Entra ID, Exchange Online, OneDrive, Teams, Intune).
• Strong troubleshooting and incident management skills.

Responsibilities

• Provide technical support across ICT practices including cloud and on-premises infrastructure.
• Resolve level-3 ICT incidents and service requests.
• Escalate and coordinate with vendors and internal teams as needed.

Job description

Royal Australian Mint in Canberra is seeking an IT professional to provide second/third level support for on-premises and cloud infrastructure within the IT Service Delivery team.

The role focuses on resolving complex ICT incidents, supporting services such as Entra ID, Exchange Online, OneDrive, Windows Defender, Purview, Teams, Intune, Active Directory, DNS, networks and storage, and may require occasional after-hours work to meet operational needs.