Helpdesk ICT Specialist — On-Prem & Cloud (Office-Based)

XPT Software Australia Pty Ltd; Canberra; On-site; AUD 65,000 - 86,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an ICT Support Officer (Baseline Cleared) to provide frontline ICT support to staff in Canberra and overseas. The role focuses on responding to helpdesk requests, resolving routine ICT issues, maintaining service records, and assisting with deployment and management of ICT equipment.

Working within the Business Systems Unit, you will help deliver reliable, customer-focused ICT services while supporting broader ICT projects and operational activities.

Qualifications

• Experience delivering responsive ICT support to public sector users.
• Ability to analyze ICT issues and propose practical solutions.
• Clear communication with technical and non-technical stakeholders.
• Capacity to manage priorities and meet deadlines in a busy service environment.

Responsibilities

• Provide ICT support for hardware, software, networks, accounts and devices.
• Triage, resolve and escalate service requests per SLA.
• Administer user accounts, systems, devices, software and asset records.
• Support ICT projects, upgrades, testing, rollouts and implementations.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to support delivery.

Skills

ICT support

Microsoft environments

Stakeholder communication

Problem solving

APS culture familiarity

Job description

XPT Software Australia Pty Ltd is seeking an ICT Support Officer (Baseline Cleared) to provide frontline ICT support to staff in Canberra and overseas. The role focuses on responding to helpdesk requests, resolving routine ICT issues, maintaining service records, and assisting with deployment and management of ICT equipment.

Working within the Business Systems Unit, you will help deliver reliable, customer-focused ICT services while supporting broader ICT projects and operational activities.