ICT Support Officer

Connect One Recruitment; Canberra; On-site; AUD 55,104,000 - 82,656,000; Full time

Job summary

Connect One Recruitment is seeking an experienced ICT Support Officer to join a Federal Government organisation in Canberra. The role focuses on frontline ICT support, incident resolution, and contributing to reliable, customer-focused ICT services.

The contract assignment runs onsite at Canberra with a 37.5 hour week (Mon-Fri), offering a competitive hourly rate and potential for extension. You'll work within the Business Systems Unit, support Microsoft on-premises and Azure AD environments,

Qualifications

• Experience delivering frontline ICT support in government or Commonwealth environments.
• Experience with Active Directory and cloud identity (Azure AD/Entra ID) is desirable.
• Familiarity with ITIL processes and governance is advantageous.

Responsibilities

• Provide frontline ICT support for hardware, software, network, account and device issues, including triaging and resolving service requests.
• Administer user accounts, systems, devices, software and ICT asset records; assist deployments and testing.
• Prepare ICT procedures, user guides, liaise with staff and service providers, support cyber security controls and patching.

Skills

ICT support

AD (OnPrem/Azure)

ITIL

Troubleshooting

Stakeholder mgmt

Communication

Job description

Contract assignment, with a strong potential for extension

Competitive Rate & High-Impact Role

Current Baseline clearance is preferred

Our client is a Federal Government organisationwho are seeking an experienced ICT Support Officer to join their team in Canberra.

Role summary:

The ICT Support Officer will provide frontline ICT support services to staff in Australia and overseas. The role will be responsible for responding to helpdesk requests, troubleshooting and resolving routine technical issues, maintaining accurate ICT service and asset records, and supporting the deployment and management of ICT equipment. The successful candidate will work within the Business Systems Unit and contribute to reliable, customer-focused ICT services, projects and operational activities.

Key Responsibilities:

• Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.
• Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.
• Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.

Selection Criteria:

• Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.
• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.
• Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.
• Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.

On offer is a contract assignment with potential for extension, with a requirement to be onsite in Canberra, and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday.