IT Helpdesk Technician/ Network Administrator

Recruitment Innovations; Griffith; On-site; AUD 70,000 - 85,000; Full time

Job summary

Leading Edge Computers in Griffith, NSW is seeking an IT Helpdesk Technician/Network Administrator. The role supports network infrastructure, end-user IT issues, and system administration to minimise downtime.

The successful candidate will have a relevant degree and 2+ years in IT support, with strong networking knowledge and customer-focused communication. Local candidates preferred for a permanent, full-time position.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related field preferred.
• 2+ years in IT support, with network focus advantageous.
• Strong problem solving and customer service skills.

Responsibilities

• Monitor and maintain organisation networks and computer systems.
• Install, configure, diagnose hardware/software faults, and resolve issues.
• Provide frontline IT support to users remotely or in person.
• Maintain network security tools and documentation/logs.
• Respond to connectivity issues and manage network servers.
• Create user accounts and manage password issues.
• Prioritise multiple open cases and document resolutions.
• Evaluate new technology and tools.

Skills

Networking

Helpdesk

Troubleshooting

System administration

Security

Documentation

Communication

Education

Bachelor's degree in IT or related field

Job description

IT Helpdesk Technician/ Network Administrator

Job Type: Permanent position | Full time position

Job Description

Leading Edge Computers are currently looking to recruit an experienced and qualified IT Helpdesk Technician/ Network Administrator to join their team in Griffith 2680. Overview of Responsibilities The position is pivotal in maintaining the operational health of an organisation’s networks and computer systems.

This role focuses on providing front-line support and technical assistance related to computer systems, hardware, and software, resolving issues to ensure efficient operation and minimising downtime. Responsibilities include managing network configurations, supporting network and system infrastructure, and providing end-user troubleshooting and support. Duties

• Monitor and maintain the computer systems and networks of the organisation.
• Install and configure computer systems, diagnose hardware and software faults, and solve technical and applications problems, either over the phone or in person.
• Serve as the first line of support for customers experiencing issues with IT services and products, assessing problems and resolving them through diagnostic techniques.
• Ensure accurate network documentation and logs, and maintain network security tools.
• Respond to network access and connectivity issues, helping to manage network servers and technology tools.
• Set up new users' accounts and profiles and deal with password issues.
• Prioritise and manage multiple open cases at one time.
• Test and evaluate new technology.

Qualifications Required

• A bachelor's degree or higher qualification in Information Technology, Computer Science, or a related field is preferable.

Skills Required

• Strong knowledge of computer network infrastructure and network hardware.
• Ability to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.
• A deep understanding of networking protocols.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented mindset to provide hands-on support to other IT staff.
• Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Relevant Experience

• At least 2 years of experience in an IT support role, with a preference for candidates who have worked in network support or helpdesk positions.

Salary range is $70,000-$85,000pa commensurate with experience. Fulltime Position available Applications open on 15th October 2026 and closes on 15th November 2026 If you are interested in this role Only shortlisted candidates will be contacted.