IT Network Support Administrator

EPG Payroll & HR Australia; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

EPG Payroll & HR Australia seeks an experienced IT Network Support Administrator to manage and support the client’s network environment and day-to-day IT infrastructure from Sydney, Australia. You will ensure system stability, security, and availability while resolving technical issues across a hybrid environment.

The role requires a Bachelor’s degree in IT/CS and at least 5 years in network administration or a similar role, with strong communication and documentation skills to support users and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related discipline.
• At least 5 years' practical experience in network administration or similar infrastructure role.
• Experience in IT support and network troubleshooting.
• Strong understanding of network environments, security, access control and data protection.

Responsibilities

• Maintain and support the organisation’s network environment (servers, routers, switches).
• Monitor performance and respond to connectivity issues promptly.
• Troubleshoot faults and outages; identify root causes and implement solutions.
• Manage user access and system configurations per policies.
• Assist with system updates, maintenance and network security tasks.
• Keep accurate records of network configurations and changes.
• Collaborate with external IT providers when needed.

Skills

Network administration

IT support

Troubleshooting

Documentation

Communication

Education

Bachelor’s degree in IT / Computer Science

Tools

Cisco

CompTIA

Microsoft

Job description

Job Type: Permanent position | Full time position

Job Description

On behalf of our client, we are seeking a full-time experienced IT Network Support Administrator to manage and support our clients' network environment and day-to-day IT infrastructure. This role will play a key part in keeping systems running smoothly, resolving technical issues, and supporting the ongoing stability and security of the business’ network operations. Key Responsibilities: In this role, you will:

• Maintain and support the organisation’s network environment, including servers, routers, switches and associated systems
• Monitor system performance and respond to network or connectivity issues in a timely manner
• Troubleshoot faults and outages, identifying root causes and implementing practical solutions
• Manage user access, permissions and system configurations in line with internal policies
• Assist with system updates, upgrades and routine maintenance to ensure network security and reliability
• Keep accurate records of network configurations, assets and changes
• Work with external IT providers or vendors where required to support system improvements or issue resolution
• Provide support to internal users on network-related issues and assist with general IT queries

Qualifications, Skills & Experience

• A Bachelor’s degree or higher qualification in Information Technology, Computer Science or a related discipline; or
• At least 5 years' practical experience and/or relevant industry certifications demonstrating capability in network administration and support
• Proven experience in network administration, IT support, or a similar infrastructure-focused role
• Strong understanding of network environments, including configuration, maintenance and troubleshooting
• Experience supporting users and resolving system or connectivity issues
• Sound understanding of system security, access control and data protection practices
• Strong attention to detail and ability to maintain accurate documentation
• Good organisational skills and the ability to manage competing tasks
• Clear communication skills, with the ability to explain technical issues to non-technical users

Desirable

• Relevant certifications (e.g. Cisco, CompTIA, Microsoft or similar)
• Exposure to cloud-based or hybrid environments
• Experience working in a small-to-medium business IT environment or with external IT providers

Salary: $90,000 - $110,000 per annum (excluding superannuation)