IT Helpdesk Concierge - Flexible, Client-Focused Support

Toim Technology Pty Ltd; Tamworth Regional Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday rostered day off

Flexible working environment

$1,000 home office tech bonus

Generous bonus and incentive plans

Clear career progression pathways

Paid training and ongoing professional

Development

Referral bonus for new client business

Job summary

TOIM Technology Pty Ltd is seeking a Help Desk Concierge to be the friendly first point of contact for clients across diverse environments in regional NSW. You will solve problems and help customers feel confident and cared for.

You’ll handle Level 1 requests, deliver timely updates, and contribute to documentation and process improvements while gaining exposure to Private Cloud, Networking, Cyber Security and Microsoft 365 within a collaborative team.

Qualifications

• Excellent phone manner and clear communication.
• Ability to stay calm under pressure and think laterally.
• Team-first attitude and proactive problem solving.
• Strong interest in people and technology.

Responsibilities

• Handle Level 1 support requests from clients via phone, email or chat with clear, concise updates.
• Troubleshoot basic issues and escalate complex problems to appropriate teams.
• Document interactions and ticket notes accurately in the service desk system.
• Contribute to process improvements and maintain service standards across client environments.

Skills

Phone communication

Calm under pressure

Problem-solving

Team player

Job description

TOIM Technology Pty Ltd is seeking a Help Desk Concierge to be the friendly first point of contact for clients across diverse environments in regional NSW. You will solve problems and help customers feel confident and cared for.

You’ll handle Level 1 requests, deliver timely updates, and contribute to documentation and process improvements while gaining exposure to Private Cloud, Networking, Cyber Security and Microsoft 365 within a collaborative team.