IT Helpdesk Analyst - Level 1-2 Support, AD & ServiceNow

Milestone IT; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Milestone IT is partnering with a leading organisation to recruit experienced IT Helpdesk Analysts on a 6-month contract in Melbourne, Australia.

You will provide Level 1/2 IT support, troubleshoot Windows, manage AD accounts, and log incidents in ServiceNow while delivering high-quality customer service to end users.

Experience with Microsoft 365 apps is valued, and you will escalate complex issues and contribute to maintaining accurate documentation and service desk performance.

Formación

• Experience in an IT Helpdesk, Service Desk or IT Support role.
• Hands-on Active Directory experience.
• Experience using ServiceNow for incident and service requests.

Responsabilidades

• Provide Level 1 and Level 2 IT support to end users.
• Troubleshoot Windows OS, software and hardware issues.
• Manage user accounts, access permissions and password resets via Active Directory.
• Log, track and resolve incidents and service requests using ServiceNow.
• Provide support across Microsoft 365 applications (Outlook, Teams, SharePoint).
• Escalate complex issues where required.
• Maintain accurate documentation and update service desk tickets.
• Deliver excellent customer service and communicate solutions clearly.

Conocimientos

Customer service

Troubleshooting

End-user support

Herramientas

Active Directory

ServiceNow

Microsoft 365

Descripción del empleo

Milestone IT is partnering with a leading organisation to recruit experienced IT Helpdesk Analysts on a 6-month contract in Melbourne, Australia.

You will provide Level 1/2 IT support, troubleshoot Windows, manage AD accounts, and log incidents in ServiceNow while delivering high-quality customer service to end users.

Experience with Microsoft 365 apps is valued, and you will escalate complex issues and contribute to maintaining accurate documentation and service desk performance.