IT Field Technician

Iron Mountain; City of Brisbane; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Competitive pay

In-person work

Strong reputation

Casual opportunities

Job summary

Iron Mountain is seeking an IT Field Technician for Brisbane and Sunshine Coast based work. This ongoing casual role focuses on end-to-end PC rollouts, imaging, data migrations, and post-install support, performed in person for government and commercial clients.

You should have strong Windows 10/11 and Office 365 skills, prior desktop support or large-scale deployment experience, and good communication with stakeholders.

Qualifications

• Experience in large-scale deployments or desktop support.
• Strong knowledge of Windows 10/11 and Office 365.
• Excellent interpersonal communication with government stakeholders.

Responsibilities

• Execute end-to-end PC rollouts and hardware installations.
• Perform SOE imaging, data migrations, and profile transfers.
• Install and configure computer equipment and peripherals.
• Conduct fault diagnosis and post-installation support.
• Manage task and documentation via ServiceNow.

Skills

Desktop support

Windows 10/11

Office 365

Interpersonal communication

ITSM familiarity

Tools

ServiceNow

Job description

AUS | Brisbane | 17 Archimedes Place, Murarrie

Part time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

IT Field Technician – Brisbane and Sunshine Coast Based

Iron Mountain is a premier ICT Services supplier to State & Federal Government Departments and major commercial clients across Australia. We are seeking experienced IT Field Technicians for ongoing casual contracts in Brisbane. You will be the face of our service delivery, performing essential hardware refreshes and technical support.

What You’ll Do

• Execute end-to-end PC rollouts and hardware installations.
• Perform SOE Imaging, data migrations, and profile transfers.
• Install and configure computer equipment and peripherals.
• Conduct fault diagnosis and provide high-quality post-installation support.
• Manage task and documentation via ServiceNow.

What You’ll Bring

The ideal candidate will have:

• Technical Proficiency: Strong knowledge of Windows 10/11 and Office 365.
• Experience: Proven track record in large-scale deployments or desktop support.
• Communication: Excellent interpersonal skills with the ability to interface professionally with government stakeholders.
• Attributes: High attention to detail, reliability, and a well present professional appearance.
• Tool: Experience with ServiceNow or similar ITSM ticketing tools is highly regarded.

What We Offer

• Competitive Pay: $40 per hour (Casual).
• Location: Brisbane and Sunshine Coast based work (In person).
• Reputation: Join a globally recognized, successful industry leader.
• Flexibility: Ongoing casual opportunities.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE