IT Field Technician

Iron Mountain; Australia; Remote; AUD 44,000 - 63,000; Part time

Benefits offered by this job

Casual contract

In-person NSW work

Job summary

Iron Mountain is seeking an IT Field Technician for Sydney-based, ongoing casual contracts. You will perform end-to-end PC rollouts, imaging, data migrations and post-install support, interfacing with government stakeholders and ensuring high-quality service.

The role requires strong Windows/Office 365 knowledge, large-scale deployment experience, a detail-oriented and professional approach, and familiarity with ITSM tools such as ServiceNow. In-person work across NSW is expected.

Qualifications

• Proficiency with Windows 10/11 and Office 365.
• Experience in large-scale deployments or desktop support.
• Strong communication with government stakeholders.
• High attention to detail and professional appearance.

Responsibilities

• End-to-end PC rollouts and hardware installations.
• SOE imaging, data migrations and profile transfers.
• Install and configure computer equipment and peripherals.
• Fault diagnosis and post-installation support.
• Manage tasks and documentation via ServiceNow.

Skills

Windows 10/11

Office 365

ITSM tools

Communication

Detail-oriented

Tools

ServiceNow

Job description

AUS | Granville | 16 Harbord Street

Part time

J0107934

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

IT Field Technician – Sydney based

Iron Mountain is a premier ICT Services supplier to State & Federal Government Departments and major commercial clients across Australia. We are seeking experienced IT Field Technicians for ongoing casual contracts in Brisbane. You will be the face of our service delivery, performing essential hardware refreshes and technical support.

What You’ll Do

In this role you will:

• Execute end-to-end PC rollouts and hardware installations.

• Perform SOE Imaging, data migrations, and profile transfers.

• Install and configure computer equipment and peripherals.

• Conduct fault diagnosis and provide high-quality post-installation support.

• Manage task and documentation via ServiceNow.

What You’ll Bring

The ideal candidate will have:

• Technical Proficiency: Strong knowledge of Windows 10/11 and Office 365.

• Experience: Proven track record in large-scale deployments or desktop support.

• Communication: Excellent interpersonal skills with the ability to interface professionally with government stakeholders.

• Attributes: High attention to detail, reliability, and a well present professional appearance.

• Tool: Experience with ServiceNow or similar ITSM ticketing tools is highly regarded.

What We Offer

• Competitive Pay: $39 per hour (Casual).

• Location: NSW and Surrounding Suburba based work (In person).

• Reputation: Join a globally recognized, successful industry leader.

• Flexibility: Ongoing casual opportunities.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0107934