IT Field Engineer ANZ — Onsite & Hybrid IT Support

Palo Alto Networks; Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer to join our Melbourne infrastructure team. You will provide hands-on troubleshooting for hardware and software, maintain a full-stack environment, and collaborate with senior engineers to support AU/NZ users onsite.

This role focuses on operations, automation, and learning new cloud and virtualization tools in a fast-paced cybersecurity environment. Flexible, real-world impact awaits.

Qualifications

• Professional degree in CS/IT or equivalent, with 2–3 years or 5–10 years of relevant experience.
• Fundamental understanding of Microsoft technologies, OS concepts, networking, and virtualization.
• Hands-on admin experience with Windows, MacOS, AD, VPN, imaging, and mobile devices.
• Experience with video conferencing devices and hybrid event support, plus a learning mindset for new tech.

Responsibilities

• Provide first-line IT & AV support and troubleshooting for infrastructure issues.
• Support and maintain hardware/software, document symptoms and actions in ticketing system.
• Follow SOPs, apply company policies, and assist senior IT engineers on tasks.
• Learn and run existing scripts to improve operational efficiency.
• Collaborate with Windows/Linux/VMware/Cloud teams to support Australia NZ users onsite.

Skills

Soft skills

Aptitude for Learning

Customer service mindset

Education

Bachelor's degree in CS/IT or equivalent

Tools

Windows 11

MacOS

Active Directory

VPN

VMware ESX

Microsoft 365 / Office

Google Workspace

Intune

Jamf

Zoom (Video Conferencing)

Job description

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer to join our Melbourne infrastructure team. You will provide hands-on troubleshooting for hardware and software, maintain a full-stack environment, and collaborate with senior engineers to support AU/NZ users onsite.

This role focuses on operations, automation, and learning new cloud and virtualization tools in a fast-paced cybersecurity environment. Flexible, real-world impact awaits.