IT Field Engineer – Melbourne & ANZ

Palo Alto Networks, Inc.

Melbourne

On-site

AUD 70,000 - 110,000

Full time

3 days ago

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Job summary

Palo Alto Networks is seeking an enthusiastic IT Admin/Systems Engineer to join our Melbourne infrastructure team. You will troubleshoot hardware and software issues, maintain a full-stack environment, and collaborate with senior staff across Windows, Linux, VMware, SQL, and storage to support critical IT infrastructure.

The role emphasizes on-site operations in Melbourne with Australia and New Zealand user support, plus remote support for JAPAC regions.

Qualifications

BA/BS in Computer Science, IT, or equivalent with 2–3 years, or 5–10 years of experience.
Fundamental understanding of Microsoft technologies, macOS, basic networking and virtualization.
Hands-on admin experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, VPN, 802.11x, PC and Apple hardware, and mobile devices.
Hands-on event/AV support experience with Zoom and onsite/remote hybrid events.
Aptitude for learning Windows/Intune, MacOS/Jamf, VMware ESX, cloud environments (AWS/Azure), video conferencing systems, and automation tools.
AI curiosity to use AI tools responsibly for troubleshooting and playbooks.
Soft skills: passion, drive, energy, and a positive attitude.

Responsibilities

Provide first-line IT & AV support and troubleshoot routine infrastructure issues.
Follow SOPs for procurement, routine repairs, maintenance, and upgrades.
Apply company policies to resolve routine technical issues.
Document symptoms, actions taken, and outcomes in IT ticketing systems.
Learn and execute existing scripts to increase operational efficiency.